Mariella Mattingly
Saratoga,California
Summary
Experienced and compassionate professional with a background in caregiving, front desk management, and retail sales. Proven track record in delivering high-quality customer service, managing front desk operations, and assisting clients with patience and empathy. Skilled in multitasking, communication, and team collaboration, with a strong commitment to creating positive experiences and efficient operations. Adaptable and organized, with a dedication to supporting both clients and colleagues in achieving success.
Overview
4
4
years of professional experience
Work History
Senior Caregiver
Atria Assisted Living
05.2024 - 08.2024
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Retail Sales Associate
Jackie O
06.2021 - 08.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Assistant Front Desk Manager
House Of Blonde - Hair Salon
01.2021 - 06.2021
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Provided exceptional customer service, resulting in increased repeat business and positive online reviews.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Science - Nursing
Santa Barbara City College
Santa Barbara, CA12-2024
High School Diploma -
Valley Christian High School
San Jose, CA05-2022
Skills
- Medication Administration
- Behavior redirection
- Dementia expertise
- Physical therapy support
- Customer Service
- Teamwork and Collaboration
- Time Management
- Customer Engagement
- Store Opening and Closing
- Flexible Schedule
- Phone Etiquette
- Conflict Resolution
- Listening Skills
Timeline
Senior Caregiver
Atria Assisted Living
05.2024 - 08.2024
Retail Sales Associate
Jackie O
06.2021 - 08.2022
Assistant Front Desk Manager
House Of Blonde - Hair Salon
01.2021 - 06.2021
Associate of Science - Nursing
Santa Barbara City College
High School Diploma -
Valley Christian High School
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