Mariella Sandoval
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
10
10
years of professional experience
Work History
Senior Personal Banker
Valley National Bancorp
Bogota
06.2023 - Current
- Trained 5 district branch employees in sales strategies, contributing to a 90% success rate in meeting client's financial needs.
- Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
Senior Universal Banker
Kearney
Cliffside Park
10.2022 - 05.2023
- Selected by senior management to oversee audits and operational reviews, ensuring strict compliance with quality control standards
- Resolved customer complaints efficiently and professionally.
- Monitored daily cash flow levels at the branch location.
Concierge Banker
Citibank
Paramus
02.2022 - 10.2022
- Conducted needs evaluation for 60+ clients, aligning banking products with individual and business objectives
- Ensured that all customer complaints were addressed in a timely fashion
Office Manager
JME Environmental Corp
Ozone Park
02.2015 - 02.2019
- Filed and organized over 200 receipts daily, improving retrieval efficiency by 25%.
- Designed and implemented an occupational safety program that reduced reported work injuries
Education
Associate of Arts - Accounting
Borough of Manhattan Community College
New York, NY05-2021
Skills
- Critical thinking
- Time management
- Flexible and adaptable
- Data entry and analysis
- Customer service
- Operational compliance
Timeline
Senior Personal Banker
Valley National Bancorp
06.2023 - Current
Senior Universal Banker
Kearney
10.2022 - 05.2023
Concierge Banker
Citibank
02.2022 - 10.2022
Office Manager
JME Environmental Corp
02.2015 - 02.2019
Associate of Arts - Accounting
Borough of Manhattan Community College
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