SHARDAY DAUGHERTY
Chicago,IL
Summary
Results-driven Senior Personal Banker with a proven track record of consistently exceeding sales goals and cultivating lasting client relationships. Expertise in leadership, sales, and strategic decision-making enables the identification and implementation of tailored solutions to meet individual client needs. Renowned for delivering exceptional customer service and maintaining strict adherence to banking regulations, ensuring client satisfaction and operational integrity. Committed to driving growth and enhancing the overall banking experience through proactive engagement and innovative financial solutions.
Overview
21
21
years of professional experience
Work History
Senior Personal Banker
First American Bank
Orland Park, IL
11.2023 - Current
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Counted, verified and handled bank deposits and armored car transactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
- Maximized revenue generation through careful assessment of loan applications and diligent follow-up on delinquent accounts.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
Relationship Manager and Lending Specialist
Bank of America
Chicago, IL
02.2019 - 09.2021
- Advise customers about different types of banking options available to suit individual needs
- Manage daily operational activities within the branch, showcasing superior organizational capabilities.
- Establish and maintain relationships with individual and business customers
- Maintain compliance with all applicable laws and regulations related to banking activities.
- Perform regular audits of branch operations, identify areas for improvement and took corrective action as needed.
- Answer incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate departments
- Provide administrative support to team members and management in daily tasks.
- Led branch management tasks in Financial Center Manager's absence.
- Perform overrides for high risk transactions, protecting Clients and avoiding bank losses
- Provided assistance to clients for their personal and business needs.
- Make Referrals to partners in Home loans, Small Business and Merrill
- Assist clients in building their business/brand
- Conducted regular meetings with clients to discuss their goals and offered appropriate solutions.
- Facilitated morning meetings to confirm completion of daily assignments.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
Teller
Chase Bank
Chicago, IL
09.2018 - 02.2019
- Generated leads by active networking and making outbound calls.
- Exceeded sales goals by promoting products and services to maximize client financial needs.
- Utilized CRM software to track all client information, including contact details, sales history, and preferences.
- Provided assistance to customers who were having difficulty using automated banking machines.
- Provided excellent customer service by greeting customers warmly upon arrival.
- Balanced currency, coin, and checks in cash drawers at ends of shifts.
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Supported branch in achieving individual and team goals while acting in customer's best interest.
- Maintained up-to-date knowledge of current banking trends, industry standards and best practices.
- Processed Clients transactions such as deposits, withdrawals, loan and credit card payments to ensure accuracy
- Uncover opportunities for referrals
- Adhere to banks policies and procedures to avoid loss of customers, reputational damage and to manage risks
- Cross-sold bank products and services to existing clients and prospects
- Create Bank At Work events
- Educate Clients on credit building and lending products
- Contact prospective customers to present information and explain available services
- Uncover customers' financial service needs and prepare proposals to provide services that address these needs
- Provided expertise on banking products such as loans, mortgages, credit cards and investments.
- Analyzed customer data to identify sales opportunities while providing personalized product advice.
- Ensured optimal accuracy of customer information by verifying documents during onboarding process.
Retail Banker
BMO Harris Bank
Chicago, IL
04.2018 - 09.2018
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
Relationship Manager
Bank of America
Chicago, IL
02.2014 - 02.2018
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Cashier
Aldi
Chicago, IL
08.2008 - 09.2015
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Conducted inventory checks to prevent stock shortages, ensuring product availability.
- Learned duties for various positions and provided backup at key times.
- Facilitated procurement to maintain consistent stock availability.
Checkout Manager
Kmart, Sears Holding
Chicago, IL
01.2005 - 02.2013
- Managed inventory restocking efforts at the front end, maintaining adequate supplies for smooth operations.
- Mentored junior staff members to support their professional growth within the company.
- Navigated high-pressure situations during peak hours effectively, keeping staff focused on delivering excellent service while maintaining operational efficiency.
- Enhanced customer satisfaction by efficiently managing checkout operations and addressing customer concerns promptly.
- Reduced cashier errors by providing thorough training on point-of-sale systems and cash handling procedures.
- Boosted sales revenue, upselling promotional items at the checkout counter.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw the scheduling process for a team exceeding 15 employees.
Education
Associate of Arts - Business Management
Kennedy-King College
Chicago, IL05.2011
Associate of Arts - Business Management
Saint Xavier University
Chicago, ILSkills
- Leadership
- Judgment and Decision Making
- Complex Problem Solving
- Critical Thinking
- Business and Personal Consulting
- Building lasting relationships
- Loan origination
- Wealth management
- Branch management
- Banking operations
Personal Information
Title: SENIOR PERSONAL BANKER
Timeline
Senior Personal Banker
First American Bank
11.2023 - Current
Relationship Manager and Lending Specialist
Bank of America
02.2019 - 09.2021
Teller
Chase Bank
09.2018 - 02.2019
Retail Banker
BMO Harris Bank
04.2018 - 09.2018
Relationship Manager
Bank of America
02.2014 - 02.2018
Cashier
Aldi
08.2008 - 09.2015
Checkout Manager
Kmart, Sears Holding
01.2005 - 02.2013
Associate of Arts - Business Management
Kennedy-King College
Associate of Arts - Business Management
Saint Xavier University