Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Marielle Ishkhanian

Seattle,WA

Summary

Dynamic professional with extensive experience in working with diverse groups and airport security at VIP Hospitality. Proven ability in workflow organization and conflict resolution, enhancing team efficiency and guest satisfaction. Recognized for exceptional customer service and leadership skills, adept at navigating complex travel logistics and ensuring seamless passenger experiences.

Overview

10
years of professional experience

Work History

VIP Hospitality

Supervisor of Exit/DO and Premium
10.2023 - Current

Job overview

  • Overseeing our daily airport operations, ensuring smooth workflow, filling shifts, and writing daily reports.
  • Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Assisting First class/Business class passengers, passengers with disabilities, and airline crew to expedite the travel process.
  • Working alongside Port of Seattle, TSA, and Law enforcement to help secure airport exits and assist passengers through screening checkpoints.


SMS International Shore Operations

Guest Services Agent
04.2023 - 10.2024

Job overview

  • Greeted arriving cruise guests at airport to provide assistance and facilitate transfers to hotels and/or ship.
  • Vetted travel documents in accordance with cruise line policies and US/Canadian border laws.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Provided directions and information to airport passengers about Seatac airport services.

Metro Cruise Services

Airport Transportation Lead
04.2015 - 10.2023

Job overview

  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Vetted travel documents and vaccination records according to cruise line policies and US/Canadian border laws.
  • Checked in guests for cruise ship via remote computer check in system.
  • Coordinated coaches with Port of Seattle to transport cruise guests from airport to pier.
  • Collaborated with other airport and pier leads to accommodate guest travel needs involving time sensitivity and/or disabilities.
  • Documented daily logs of all coach arrival and departure times, guest counts, transfer sales sheets, and anything of note.
  • Promoted to leadership position in recognition of strong work ethic and exceptional customer service.

Education

Seattle Lutheran Highschool
Seattle,WA

GED
01-1999

Skills

  • Customer service
  • Operations oversight
  • Effective communication
  • Team efficiency

Interests

  • Travel
  • Writing Music
  • Attending live music events

Timeline

Supervisor of Exit/DO and Premium

VIP Hospitality
10.2023 - Current

Guest Services Agent

SMS International Shore Operations
04.2023 - 10.2024

Airport Transportation Lead

Metro Cruise Services
04.2015 - 10.2023

Seattle Lutheran Highschool

GED

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Marielle Ishkhanian