Marie Louise Bohoua
Rochester,NY
Summary
- Fluency in French and English
- Strong communication and interpersonal abilities
- Analytical and problem-solving expertise
- Experience in fraud prevention and investigation
- Cultural sensitivity and adaptability
- Customer service excellence
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Salvation Army Thrift Store
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Language Support Specialist & Fraud Analyst
PayQuicker
10.2018 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Education
Associate of Science - Science Politique
Monroee Community College
Rochester, NYBachelor of Science - Political Science
Southern New Hampsire University
08.2025
Skills
Problem-Solving
Customer Service
Customer experience
Customer Service and Engagement
Certification
defense against social engineering
computer security basics
Languages
French
Native or Bilingual
Timeline
Language Support Specialist & Fraud Analyst
PayQuicker
10.2018 - Current
Assistant Store Manager
Salvation Army Thrift Store
Associate of Science - Science Politique
Monroee Community College
Bachelor of Science - Political Science
Southern New Hampsire University