MARIE Louise BOHOUA
Staten Island
Summary
Bilingual professional with over five years of experience in financial services and account management. Proven expertise in optimizing workflows, resolving discrepancies, and ensuring accurate transaction management. Strong analytical and problem-solving skills contribute to high customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Client Operations Specialist
PayQuicker
01.2018 - Current
- Supported operations by improving workflows and efficiently handling high-volume requests to enhance service delivery.
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed financial accounts, ensured transaction accuracy, and resolved discrepancies to maintain account integrity.
- Documented customer interactions in the database for future reference.
- Train staff and maintain secure handling of financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Store Manager
Salvation Army
rochester
01.2015 - 01.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily operations, trained staff, managed scheduling, and streamlined internal processes for better efficiency.
- Managed inventory control and stock replenishment to maintain optimal product availability.
- Oversaw cash handling procedures and ensured accuracy in financial reporting.
- Trained and mentored new team members on store procedures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Implemented safety protocols to ensure a secure shopping environment.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
B.S. - Political Science
Southern New Hampshire University
New hampsire universityA.A.S. - Political Science
Monroe Community College
Rochester, NYSkills
- Financial analysis
- Account reconciliation
- Financial management
- Process improvement
- Customer relationship management
- Administrative support
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
Certifications Languages
AML & BSA, OFAC, Cybersecurity, FCPA,
Languages
French
Full Professional
Timeline
Client Operations Specialist
PayQuicker
01.2018 - Current
Assistant Store Manager
Salvation Army
01.2015 - 01.2020
B.S. - Political Science
Southern New Hampshire University
A.A.S. - Political Science
Monroe Community College