MARIELY C. RIVERA CORTES

Oakland Park,FL

Summary

Dedicated and highly organized legal and administrative professional with over 3 years of experience supporting fast-paced legal teams in personal injury law, case management, client communication, and administrative operations. Experienced in managing active caseloads, guiding clients through insurance claims processes, maintaining confidential legal documentation, and providing exceptional customer service in high-volume environments. Strong computer proficiency, excellent phone communication skills, and the ability to multitask effectively while maintaining accuracy and professionalism. Bilingual in English and Spanish with a passion for organization, problem-solving, and delivering excellent client support. Seeking opportunities for long-term professional growth within a company that values reliability, adaptability, and strong team collaboration.

Overview

years of professional experience

Work History

Case Manager

Workman Injury Law

Fort Lauderdale, FL

01.2026 - Current

Managed an independent caseload of personal injury clients while serving as the primary point of contact throughout the claims process.
Assisted clients through the insurance claims process by coordinating communication between clients, insurance companies, attorneys, and medical providers.
Maintained ongoing communication with clients by phone and email while providing professional and empathetic customer service.
Updated and maintained digital case files, legal documentation, and client records using internal case management systems.
Assisted with gathering documentation, organizing case materials, and ensuring files remained updated and organized.
Handled high-volume inbound and outbound phone communication while answering questions and helping clients understand claim procedures.
Developed strong multitasking, organization, customer service, and administrative support skills in a fast-paced legal environment.

Legal Assistant / Data Entry Specialist

The Law Offices of Anidjar & Levine

Plantation, FL

01.2022 - 05.2025

Enter and meticulously maintain client records in the Filevine case management system, ensuring accurate and up-to-date information.
Prepare and file a range of legal documents through Florida court portals, adhering to all procedural guidelines.
Assemble comprehensive litigation support packets and diligently track case milestones and deadlines.
Assist with contract administration, document scanning, and client updates, contributing to effective communication and service delivery.
Process and log settlement checks into digital filing systems, safeguarding financial records and ensuring compliance.
Ensure adherence to legal deadlines and confidentiality standards, maintaining integrity in all administrative tasks.
Provide training to new employees on systems, processes, and procedures, fostering a knowledgeable team environment.
Assume interim supervisor responsibilities, demonstrating leadership and management capabilities during supervisory absences.

Education

Bachelor of Science - Biology

University of Wisconsin–Parkside

05.2018

Skills

Legal Documentation & Filing: Expertise in preparing, reviewing, and filing various legal documents

Case Management Systems: Proficient in Filevine and other relevant software for case tracking and documentation

Document Scanning & Data Entry: Efficient in processing paper documents into digital formats with high accuracy

Microsoft Office Suite: Skilled in Word, Excel, PowerPoint, and Outlook for effective office management

Time Management & Organization: Strong ability to prioritize tasks and manage multiple deadlines efficiently

Bilingual (Spanish & English): Effective communicator in both languages, enhancing client interactions

Strong Communication & Confidentiality: Committed to protecting sensitive information and maintaining professional ethics

Quick Learner & Detail-Oriented: Adapt quickly to new systems and processes with keen attention to details

Problem-solving

Time management

Organization and multitasking

Relationship building

Positive attitude

Languages

Spanish

Native or Bilingual

English