MarieLynn Matteliano

Results-driven Supervisor of Operations known for high productivity and efficient task completion. Specialized in strategic planning, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and goal achievement.

• MSKI Call Processing Protocols- Transformed all paper documents used to process calls and uploaded to Microsoft OneNote.
• MSKI Call Monitoring Forms- Created forms used to help provide quality feedback to agents based upon their calls.
• LCI Directory- Created an Xcel document that was used throughout the organization.
• LCI Script Doc monitoring- Processed used to ensure quality messages are being sent to the practices following the guidelines of appropriate medical documentation.
• LCI Access Center Call Processing Protocols-Transformed all paper documents used to process calls and uploaded to Microsoft OneNote. As it was determined that Microsoft OneNote could not support all the information, they were transitioned to a SharePoint site. When EPIC software became fully functioned protocols were uploaded to the dashboard for use- using Microsoft Word.
• LCI After Hours Holiday Triage- Created with the support of an RN Supervisor best practices to help run Triage coverage smoothly for holiday coverage. this included communication with Afterhours Triage leadership as well as creating on call physician support.
• LCI After Hours- Assisted in development/training to transition normal operating coverage to after hours support. Ensured appropriate staffing was at each shift. Provided supervisor support for 2nd and 3rd shifts

• PFAC Planning committee- Group who looked at the best practices for the patients and their family members to ensure an overall patient center experience. This program helped to earn LCI the first Planetree Award for a non-ambulatory facility.