Marie Magdalah METELUS
6545 Montezuma Rd , San Diego ,CA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
22
22
years of professional experience
Work History
Retail Sales Worker
Jamul Casino
10.2024 - 02.2025
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
Logistics Manager
HANSAE FASHION WORLDWIDE
01.2018 - 06.2024
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Streamlined import and export processes by implementing effective documentation procedures.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
- Prepared and submitted reports on import and export activity to management.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Increased on-time deliveries through close monitoring of shipment progress and proactive issue resolution.
- Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
- Optimized warehouse space utilization by strategically organizing inventory based on product demand and turnover rate.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Merchandiser Coordinator
MBI
05.2014 - 03.2017
- Collaborated with cross-functional teams to execute seasonal resets and promotions successfully.
- Enhanced product visibility with creative visual merchandising techniques, driving customer engagement.
- Maintained up-to-date knowledge of industry trends, incorporating innovative ideas into store presentations.
- Conducted regular store audits, ensuring compliance with company standards and guidelines.
Customer Service Representative
Digicel Group
05.2003 - 05.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Management
G.O.C UNIVERSITY
PORT-AU-PRINCE, HAITI08-2006
Skills
- Front Desk Receptionist
- Customer relationship management
- Sales strategies
- Cash register operation
- Product recommendations
- Team collaboration
- Time management
- Problem solving
- Patience and empathy
- Teamwork
- Customer assistance
- Phone etiquette
Languages
Haitian Creole
Native or Bilingual
French
Full Professional
English
Full Professional
Spanish
Professional Working
Interests
- I enjoy cooking for friends and family gatherings
- Music
- Participate in Basketball and Football , as recreational activities to maintain physical fitness
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Retail Sales Worker
Jamul Casino
10.2024 - 02.2025
Logistics Manager
HANSAE FASHION WORLDWIDE
01.2018 - 06.2024
Merchandiser Coordinator
MBI
05.2014 - 03.2017
Customer Service Representative
Digicel Group
05.2003 - 05.2008
Associate of Science - Management
G.O.C UNIVERSITY
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