Marie Maldonado
Orlando,FL
Summary
Strategic and innovative leader with 20 years of Operations and Human Resources experience, delivering consistent improvements in performance, profitability, and talent development. Proven track record of achieving measurable results, including millions of dollars in cost savings and operational efficiencies. Recently earned a Master’s in Cybercrime with concentrations in Cyber Criminology and Digital Forensic Investigation, gaining expertise in investigating cybercrime and analyzing digital evidence. Recognized for outstanding integrity, a passion for developing leaders, and building effective teams that drive top results.
Overview
7
7
years of professional experience
Work History
Project Manager, Program and Initiatives
Amazon
01.2023 - Current
- Spearheaded the Daring to Lead Series, achieving 95% participation and a 92% satisfaction rate, fostering leadership development across the organization.
- Developed a Cost Per Hire (CPH) mechanism to track monthly metrics, resulting in a 50% reduction in CPH over three years, generating millions of dollars in savings in 2023 and 2024 by optimizing hiring processes and resource allocation.
- Directed efforts with Business Intelligence (BI) teams to create an automated CPH dashboard, reducing manual entry time by 6 hours per month and improving data accuracy.
- Streamlined the Monthly Business Review (MBR) process for Rest of the World by incorporating ASANA, reducing the timeline by 4 business days and improving data collection efficiency.
- Achieved 100% adoption of Meeting Science, a Generative AI tool, for all business review documents (weekly, monthly, and quarterly), enabling automated meeting summaries, action tracking, and reducing manual documentation time by 50%.
- Ensured 100% completion of action items prior to the next MBR, improving accountability and operational efficiency.
- Managed all team-level and organizational goals, achieving 100% compliance for 2023 and 2024 with 100% results.
- Designed and launched the Employee Awards 2024 for RWO, recognizing top performers and achieving 100% participation, with plans to expand to the USA in 2025.
Senior Launch Leader LATAM/Canada and Japan
Amazon
03.2022 - 12.2022
- Directed launch staffing operations across Latin America, Canada, and Japan, achieving an average fill rate of 97% across all launches while meeting regional and cultural requirements.
- Temporarily assigned to support the Monterrey and Tijuana teams during Mexico’s 2022 Peak Season, delivering a 98% fill rate for peak orders in at-risk regions.
- Developed an innovative candidate capture and processing method, increasing recruitment efficiency by 30% through the use of outdoor tents and leveraging available transportation resources.
- Established relationships with local government officials, resulting in a 20% increase in candidate pipeline, 40% savings in venue costs, and long-term partnerships for future hiring needs.
- Collaborated with cross-functional stakeholders to develop SOPs tailored to LATAM, Canadian, and Japanese markets, reducing launch preparation time by 15%.
- Trained and mentored 10+ new launch leaders, achieving a 100% success rate in their first launches and fostering localized expertise for ongoing business growth.
- Successfully managed the complexities of launching in international markets, including navigating cultural differences, compliance requirements, and logistical challenges.
Senior Launch Leader Workforce Staffing USA
Amazon
02.2019 - 03.2022
- Directed hiring operations for over 50+ new launch sites across 20+ business lines in North America and Canada, achieving a 96.7% average fill rate.
- Developed and implemented Standard Operating Procedures (SOPs) for emerging business models (e.g., SSD, AIR, Hubs), reducing staffing defects by 25%.
- Designed and executed a Playbook Health Tracker, increasing launch task completion from 56% to 98.6% within six months and reducing overdue tasks by 3 days on average.
- Mentored and trained 15+ new Launch Leaders (L6s and L4s), creating a talent pipeline and reducing onboarding time by 20%.
- Produced a weekly WFS organizational newsletter, increasing stakeholder engagement by 30% and improving communication across teams.
Outbound Operations Manager AR Sortable
Amazon
06.2018 - 02.2020
- Led a team of 5 Area Managers and 500+ associates, achieving consistent improvements in safety, quality, and productivity metrics.
- Onboarded and trained 500+ associates during one of Amazon’s most challenging site launches, achieving a 98% retention rate during peak operations.
- Launched the first Pitless Ship Dock in the Southeast Region, reducing rolled freight by 30% and improving scan compliance by 40%.
- Partnered with HR to implement performance management initiatives, improving accountability and operational efficiency by 25%.
Education
Master of Science - Cybercrime
University of South Florida
Tampa, FL01.2024
Master of Science - Engineering Management
New Jersey Institute of Technology
Newark, NJ01.2002
Bachelor of Science - Industrial Engineering
Polytechnic University of Puerto Rico
San Juan, PR01.2000
Skills
Core Professional Skills
- Strategic Workforce Planning
- Talent and Leadership Development
- Operations Management
- Process Optimization and Continuous Improvement
- Team Building and Engagement
- Standard Operating Procedures Development
- Cross-Functional Collaboration
- Data-Driven Decision Making
- Generative AI Adoption
- Process Automation
- Cost Optimization
CyberCrime and Digital Forensics Skills
- Cybercrime Investigation
- Digital Evidence Collection and Preservation
- Digital Forensic Tools and Methodologies
- Risk Mitigation and Compliance
- Incident Response and Online Threat Mitigation
Timeline
Project Manager, Program and Initiatives
Amazon
01.2023 - Current
Senior Launch Leader LATAM/Canada and Japan
Amazon
03.2022 - 12.2022
Senior Launch Leader Workforce Staffing USA
Amazon
02.2019 - 03.2022
Outbound Operations Manager AR Sortable
Amazon
06.2018 - 02.2020
Master of Science - Engineering Management
New Jersey Institute of Technology
Master of Science - Cybercrime
University of South Florida
Bachelor of Science - Industrial Engineering
Polytechnic University of Puerto Rico
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