Marie N. Hall
Rock Hill,SC
Summary
Over twenty-five years of experience with a Fortune 500 company in sales and customer service. Dependable, thorough, well-organized planner with a successful track record in industrial and retail sales. Proven initiator and strategic thinker with effective analytical, organizational and communication skills.
Overview
30
30
years of professional experience
Work History
Retail Sales Operations
ABB
Rock Hill, SC
06.2010 - Current
- Monitored, reported, and managed account service compliance level on key metrics: Fill rate, on-time shipping, EDI, and post-shipment defects.
- Championed in store inventory needs with internal ABB teams to minimize daily stock outs, cancellations, and yearly fines.
- Managed all operations related issues including backlog, inbound material, move orders, inventory defects, allocation requirements, ACC needs, checker and credit hold internal processes, returns, pricing errors, and small project quotations.
- Owned the Home depot on-line order process: Inventory portal updates, latest items to add on, shipping, and invoices defects.
Category Manager Lighting
GE
Fort Mill, SC
06.2007 - 12.2008
- Developed and implemented category strategies to increase market share for assigned Drug and Food accounts in the USA and Canada.
- Became a strategic Resource for Sales and Marketing by analyzing market data, industry trends, and identifying promotional and competitive activities.
- Created and maintained over 200 plan-o-grams for Lowe's in 2008 for shelf space productivity.
- Evaluated vendor performance for annual review of key accounts.
Retail Sales Analyst
GE
Fort Mill, SC
01.1999 - 06.2007
- Supported my GE account managers in day to day activities to maximize sales.
- Researched and eliminated over $1 million in billing claims for key retail accounts resulting in a 50% yearly claim reduction.
- Solved everyday order entry, EDI, and shipping errors by implementing new processes among cross functional departments.
- Acted as the key liaison between sales, customer service, manufacturing, and marketing teams.
- Managed job quotation and pricing for key accounts.
- Implemented and participated in retail trade shows to promote GE electrical products and to build strong relationships with buyers.
Technical Account Representative
GE
Charlotte, NC
07.1994 - 05.2007
- Provided technical assistance to GE franchised electrical distributors.
- Managed daily customer inquiries from stock check to order status.
- Supported sales engineers in quotations while resolving any customer service issues on current projects .
Education
MBA - Business Administration
Winthrop University
Rock Hill, SC05-1998
Skills
- Inventory and Order Management
- Process Development
- Customer Engagement
- Training and mentoring
- Customer Sales Metrics Analysis
- SAP expert
- Strong product knowledge in electrical
Accomplishments
Six Sigma Certification - Green Belt in 2000
Bilingual in French and English with working knowledge of Spanish
Recipient of Managerial and Customer Awards
Timeline
Retail Sales Operations
ABB
06.2010 - Current
Category Manager Lighting
GE
06.2007 - 12.2008
Retail Sales Analyst
GE
01.1999 - 06.2007
Technical Account Representative
GE
07.1994 - 05.2007
MBA - Business Administration
Winthrop University