Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Marie R Jean

Summary

Dynamic Customer Service Representative with a proven track record at NexRep, excelling in resolving inquiries and enhancing customer satisfaction. Skilled in critical thinking and data entry, I effectively trained new team members and collaborated with cross-functional teams to tackle complex issues, ensuring a seamless customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

NexRep
03.2019 - 05.2023
  • Resolved customer inquiries efficiently through multiple communication channels.
  • Processed orders and managed account updates accurately to enhance customer experience.
  • Assisted in training new team members on company policies and procedures.
  • Collaborated with cross-functional teams to address complex customer issues effectively.

Education

Associate of Science - Business Administration And Management

Alvin Community College
Alvin, TX
07-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

French
Professional Working
Spanish
Professional Working

Timeline

Customer Service Representative

NexRep
03.2019 - 05.2023

Associate of Science - Business Administration And Management

Alvin Community College
Marie R Jean