Marie Sandra Emile
Lithia Springs,GA
Summary
Dynamic Medical Interpreter with over 5 years of professional experience in Haitian Creole and English, adept at facilitating effective communication in clinical, hospital, and outpatient environments. Expertise includes delivering accurate and culturally sensitive interpretations while upholding strict confidentiality and adhering to HIPAA regulations. Possesses multiple healthcare-related certifications and consistently provides exceptional support to both patients and healthcare providers, enhancing the overall patient experience and fostering positive outcomes. Committed to bridging language barriers and ensuring equitable access to healthcare services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Haitian Creole and French Medical Interpreter
AMN Healthcare Language Services
08.2024 - Current
- Interpret and translate complex medical information to Haitian Creole or French patients.
- Ensure the complete understanding of medical information between doctors, nurses, medical staff, and patients.
- Translate medical information, including medical conditions, treatment options, follow-up appointment details, billing, and insurance.
- Assist patients with office visits and provide drug information.
- Assist with car insurance, legal, and Immigration interpretation.
- Assist patients on the phone with follow-up phone calls and check-ins, contact patients to remind them of appointment times, and accompany patients on follow-up office visits.
Haitian Creole and French Medical Interpreter
Jeenie
04.2024 - 04.2025
- Interpret and translate complex medical information to Haitian Creole or French patients.
- Ensure the complete understanding of medical information between doctors, nurses, medical staff, and patients.
- Translate medical information, including medical conditions, treatment options, follow-up appointment details, billing, and insurance.
- Assist patients with office visits and provide drug information.
- Assist with car insurance, legal, and Immigration interpretation.
- Assist patients with follow-up calls and check-ins by phone, contact patients to remind them of appointment times, and accompany patients on follow-up office visits.
Haitian Creole Medical Interpreter
Voyce Global
09.2022 - 01.2025
- Interpret and translate complex medical information to Haitian Creole or French patients.
- Ensure the complete understanding of medical information between doctors, nurses, medical staff, and patients.
- Translate various medical information, including medical conditions, treatment options, follow-up appointment details, billing, and insurance.
- Assist patients with office visits and provide drug information.
- Assist with car insurance and Immigration interpretation.
- Assist patients on the phone with follow-up phone calls and check-ins, contact patients to remind them of appointment times, and accompany patients on follow-up office visits.
Haitian-Creole Medical Interpreter
Globo
09.2022 - 02.2024
- Interpret and translate complex medical information to Haitian Creole or French patients.
- Ensure the complete understanding of medical information between doctors, nurses, medical staff, and patients.
- Assist patients on the phone with follow-up phone calls and check-ins, contact patients to remind them of appointment times, and accompany patients on follow-up office visits.
- Translate a wide range of medical information that includes medical conditions, treatment options, follow-up appointment details, billing, and insurance.
- Assist patients with office visits and provide drug information.
- Assist with car insurance and Immigration interpretation.
Haitian Creole Interpreter
Food for the Poor Hospital
04.2017 - 06.2018
- Simultaneous face-to-face interpreting and over-the-phone for American doctors and Haitian patients.
- Assist the patients with their medical appointments and visits.
- Take medical phone calls.
Front Desk Assistant & OP Interpreter
MINUSTAH / UNOPS
05.2012 - 03.2014
- I helped new members, International or National with their check-in and check-out.
- Received phone calls and logged all requests of the customers and Staff members.
- Scheduled meetings and medical appointments;
- Take accurate notes of meetings.
- Over-the-phone interpretation in different fields, such as medical, insurance and face-to-face interpreting in various real-life situations from English-Haitian Creole, sometimes to French.
- Maintain the highest customer service and Professionalism level during the calls and ensure strict confidentiality of patients and their medical information at all times.
- Initiate accurate documentation of interpretation and provide appropriate paperwork to the Interpreter Service office promptly under the department protocol.
Education
Administrative Assistant -
Penn Foster Career School
01.2017
Living Languages - undefined
Superior Normale School
Haiti01.2001
Skills
- Highly proficient in English, Haitian Creole, and French
- Video Remote and Telephone Interpretation
- Good note-taking skills
- Medical Terminology and Medical English
- HIPAA Compliance
- Cultural Competency
- Customer Service in Healthcare
- Ability to assess and comprehend the original message and render it in the target language without additions, omissions, or distortion
- Active listening
- Customer Care and Telephone Skills
- Time management
- Excellent concentration and memory
- Good communication and interpersonal skills
- Capacity to work under Pressure
Certification
- HIPAA (2024), PIPEDA(2024), PHIPA (2024)
- 60H Medical Interpretation Course
- Waste, Fraud and Abuse
- Customer Service in Healthcare
- Medical English for ESL Medical Students and Professionals
- Customer Care and Telephone skills
- Team and Communication Skills
- Administrative Assistance
Languages
English
Full Professional
French
Professional Working
Haitian Creole
Native or Bilingual
Interests
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Haitian Creole and French Medical Interpreter
AMN Healthcare Language Services
08.2024 - Current
Haitian Creole and French Medical Interpreter
Jeenie
04.2024 - 04.2025
Haitian Creole Medical Interpreter
Voyce Global
09.2022 - 01.2025
Haitian-Creole Medical Interpreter
Globo
09.2022 - 02.2024
Haitian Creole Interpreter
Food for the Poor Hospital
04.2017 - 06.2018
Front Desk Assistant & OP Interpreter
MINUSTAH / UNOPS
05.2012 - 03.2014
Living Languages - undefined
Superior Normale School
Administrative Assistant -
Penn Foster Career School