Summary
Overview
Work History
Education
Skills
Timeline
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Marie Stacey Ricafort

Hayward,CA

Summary

Ambitious, goal driven, and well-rounded professional with over 3+ years of experience in client-facing roles looking to obtain a position in a mission-driven company that prioritizes growth and professional development.

Overview

3
3
years of professional experience

Work History

Account Manager

Nftydoor
07.2023 - Current
  • Acquired proficiency in the end-to-end loan process encompassing the Pre-application stage to Closing, gaining a comprehensive expertise in processing the entire loan lifecycle
  • Manage an active portfolio of loans from offer acceptance to funding
  • Cultivate welcoming and positive customer experience for both loan officers, borrowers,and account executives with commitment to providing a timely resolution
  • Continuous demonstration of adaptability by quickly adjusting to new situations, excelling both independently and within a team environment

Customer Experience Associate

Envoy Global
08.2022 - 01.2023
  • Supported foreign national applicants over email, live chat, and telephone functions with nonlegal inquiries, including platform questions, questionnaire completion, document upload, product related issues, and other case-related queries
  • Collaborated with other internal team members to enhance customer service experience and visa management process by conducting weekly meetings with stakeholders
  • Served as a liaison between foreign nationals, Envoy's affiliated Law Firm, and the Global Immigration team.

Sales Development Representative

Better Mortgage
04.2021 - 03.2022
  • Managed incoming chats from pre-application through servicing by providing clear communication ensuring resolution in one interaction
  • Continued to be a top performer by exceeding monthly goals on team with customer satisfaction score at or above 4.5 in addition to overseeing multiple chats simultaneously with minimal supervision and working cross-functionally with loan team on file
  • Mentored new incoming members of team to ensure new members are set up for success
  • Exceed monthly goals on phones while quickly building rapport by using consultative approach to assess customer needs and seamlessly provide value of the product offered.

Education

Bachelor of Arts - Psychology

San Francisco State University
San Francisco, CA
12.2020

Associates Degree in Psychology And Liberal Arts -

Chabot Community College
Hayward, CA
01.2018

Skills

  • Bilingual (English and Tagalog)
  • Computer proficient: G-Suite, Front, Zendesk, Slack, Teams
  • Client Relationship Management
  • Documentation And Reporting
  • Detail-Oriented
  • Empathetic
  • Active Listening
  • Problem-Solving
  • Adaptability

Timeline

Account Manager

Nftydoor
07.2023 - Current

Customer Experience Associate

Envoy Global
08.2022 - 01.2023

Sales Development Representative

Better Mortgage
04.2021 - 03.2022

Bachelor of Arts - Psychology

San Francisco State University

Associates Degree in Psychology And Liberal Arts -

Chabot Community College

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Marie Stacey Ricafort