Truc Nguyen

• Manage logistics operations for 20+ commercial and retail accounts, overseeing 250–300 loads per month (50–75 loads weekly) across multiple lanes and customers.
• Lead and support a team of two logistics assistants, coordinating daily execution, prioritization, and customer communication.
• Monitor freight performance, lane trends, and volume fluctuations to maintain service levels and support operational planning.
• Serve as primary escalation point for service disruptions, delays, and claims, resolving issues efficiently while protecting customer relationships.
• Collaborate cross-functionally with planning, carrier management, and operations teams to align execution with customer expectations and KPIs.

• Prospected and developed new business through outbound sales, cold calling, and relationship building.
• Managed full-cycle account operations, including quoting, scheduling, carrier coordination, and issue resolution.
• Designed tailored transportation solutions based on customer shipping needs, service requirements, and cost targets.
• Served as primary point of contact for customers, maintaining strong relationships through proactive communication and reliable execution.
• Collaborated closely with drivers, planners, and internal teams to ensure on-time pickup and delivery performance.

• Enforced federal immigration and security protocols. • Conducted patrols, monitored risk areas, and responded to incidents. • Coordinated with law enforcement agencies to maintain safety. • Maintained readiness and professionalism in sensitive environments

• Led and trained a 12-member squad, responsible for mission execution, accountability, and performance under high-pressure conditions.
• Managed mission planning, communication systems, and equipment readiness. • Recognized for discipline, leadership, and operational excellence.