Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Open To Work

Marietta Griffin

Customer service
Greer,SC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Commercial Account SpecialistSkip Trace InvestigatorDeceased Account Representative Customer Service Collections Specialist

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid
Location: Greer, SC, USGreenville, SC
Open to relocation: Yes

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Experienced Customer Account Specialist with Ford Credit, adept at resolving complex customer inquiries and enhancing account management processes. Proven expertise in CRM software and problem-solving, driving customer satisfaction and optimizing financing solutions. Recognized for effective collaboration with dealerships and maintaining compliance in all operations.

Effectively managing commercial accounts while building strong client relationships. Utilizes analytical skills to streamline account processes and improve client satisfaction. Track record of effective communication and problem-solving, enhancing team performance and achieving business goals.

Overview

26
26
years of professional experience

Work History

Commercial Account Specialist

Ford Credit
Greenville, SC
01.2021 - Current
  • Address fleet customer inquiries, providing detailed guidance on information and renewal processes for commercial lines of credit.
  • Resolve customer billing and website technical issues through effective troubleshooting techniques.
  • Investigate and resolve customer complaints and escalations to ensure timely solutions.
  • Address customer inquiries regarding loan status, payments, and account management with efficiency.
  • Collaborate with Ford and Lincoln dealerships to optimize vehicle financing processes.

Skip Trace Investigator

Ford Credit
Greenville, SC
08.2016 - 01.2021
  • Worked accounts 60 to 120 days past due in an effort to resolve the delinquency.
  • Conducted thorough investigations to locate and recover delinquent accounts.
  • Utilized advanced skip tracing techniques and tools to gather accurate debtor information.
  • Worked closely with repossession agents to recover collateral prior to account charge off.
  • Requested account charge off on unrecoverable collateral.

Deceased Account Representative

Ford Credit
Greenville, SC
02.2011 - 08.2016
  • Managed deceased customers portfolio, implementing strategies to resolve each account in an effort to prevent a loss
  • Maintained follow up with relatives and executors of the estate to discuss account options.
  • Contacted probate court and attorneys to verify intentions of the customer’s estate.
  • Reviewed accounts to determine eligibility for assistance with extensions and/or transfers of equity.
  • Identified at-risk accounts and forwarded to appropriate department for further evaluation.

Customer Service Collections Specialist

Ford Credit
Greenville, SC
09.2000 - 02.2011
  • Assisted customers with payment arrangements, payment extensions and loan rewrites.
  • Provided compassionate support to customers experiencing financial hardship, offering flexible solutions tailored to individual needs.
  • Ensured accurate record-keeping through diligent documentation efforts while remaining compliant with relevant laws governing debt collection activities.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Initiated repossession process upon failure of other collection methods.
  • Trained new team members on collection protocols and customer service best practices..

Education

High School Diploma -

Greer High School
Greer, SC

Skills

CRM software experience

Performance tracking

Compliance

Salesforce experience

Account management proficiency

Customer engagement

Documentation skill

Account investigations

Teamwork and collaboration

Problem-solving

Accomplishments

  • Documented and resolved website migration issues which led to system updates that resulted in a more user friendly experience.

Timeline

Commercial Account Specialist

Ford Credit
01.2021 - Current

Skip Trace Investigator

Ford Credit
08.2016 - 01.2021

Deceased Account Representative

Ford Credit
02.2011 - 08.2016

Customer Service Collections Specialist

Ford Credit
09.2000 - 02.2011

High School Diploma -

Greer High School

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