MARIETTE ASTRAS
Houston,TX
Summary
With a strong focus on customer satisfaction, I bring extensive experience across various industries including staffing agencies, health tech, healthcare, airlines, and retail. Over the past decade, I have consistently facilitated initiatives aimed at elevating customer experiences, fostering diversity, and fueling organizational expansion, delivering notable results. My strength lies in building meaningful partnerships with customers, employing a consultative approach to efficiently identify and address customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recruiter (Layoffs)
DIVERSIFIED WELLNESS GROUP
Houston, TX
03.2023 - 02.2024
- Prioritized customer service and patient relations to optimize operations and enhance experiences, delivering attentive support across multiple locations in the healthcare industry.
Recruiter
PATIENTPOP a TEBRA COMPANY
Houston, TX
06.2021 - 12.2022
- Delivered outstanding recruiting services in a fast-growing Health Tech (SaaS) start-up, guaranteeing seamless operations and customer assistance throughout multiple teams.
Recruiter and Account Manager (Growth)
NEARTERM CORPORATION
Houston, TX
06.2020 - 06.2021
- Managed comprehensive talent acquisition for a cutting-edge healthcare startup staffing agency specializing in various medical specialties like Family Medicine, General Dentistry, Gastroenterology, Orthopedics, Dermatology/Medical Spa and Emergency Medicine.
Recruiter & Provider Relations (Covid Layoffs)
HOUSTON MEDICAL HEALTH HOLDING
Houston, TX
03.2019 - 06.2020
- Hired to lead customer, patient, and client provider relations for a multi-location Gastroenterology Group, focusing on nurturing physician and clinical relationships while providing high quality customer service to 300+ referral partnerships.
Education
Applied and Fine Arts (2 years course work) -
Griffith University
Skills
- Customer Service
- Relationship Management
- Consultative Approach
- Executive Support
- Collaboration
- Customer Service Excellence
- Project Management
- Team Leadership
- Marketing Strategy
- Revenue Enhancement
- Operational Efficiency Improvement
- Recruitment
- Customer Support
- Communication
- Customer Relationship Management
- Administrative Support
- Mentorship
- Community Networking
Certification
- Lean Six Sigma (LSSBB), MS Institute
- Project Management Essential (PMEC), MS Institute
Timeline
Recruiter (Layoffs)
DIVERSIFIED WELLNESS GROUP
03.2023 - 02.2024
Recruiter
PATIENTPOP a TEBRA COMPANY
06.2021 - 12.2022
Recruiter and Account Manager (Growth)
NEARTERM CORPORATION
06.2020 - 06.2021
Recruiter & Provider Relations (Covid Layoffs)
HOUSTON MEDICAL HEALTH HOLDING
03.2019 - 06.2020
Applied and Fine Arts (2 years course work) -
Griffith University