Mariha Fails
Killeen
Summary
Motivated professional skilled in customer service and effective communication. Experienced in training new team members and fostering positive relationships with customers, contributing to a welcoming dining environment.
Overview
3
3
years of professional experience
Work History
Waitress
Windham garden
Oklahoma City
01.2023 - 05.2025
- Provided excellent customer service to enhance dining experience.
- Assisted guests with menu selections and dietary restrictions.
- Trained new team members on service protocols and standards.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Participated in team meetings to discuss new menu items or changes in policy.
Server
Grandys
Oklahoma City
03.2022 - 01.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Skills
- Customer service
- Team collaboration
- Complaint resolution
- Effective communication
- Performance improvement
- Stress management
- Table setting knowledge
- Conflict resolution
- Attention to detail
- Reliability and punctuality
Timeline
Waitress
Windham garden
01.2023 - 05.2025
Server
Grandys
03.2022 - 01.2023