Marihan Saad

Work History

Wolfgang Puck

Houston, Texas

07.2022 - 11.2022

Enhance clientele experience by providing exceptional customer service and ensure finish products met and exceeded chef’s quality standards to maintain 99% guest satisfaction rate
Managed all culinary functions in high demand environment for banquets and events
Responsible for tracking inventory for all culinary units to prevent supply shortages with 20% decrease in spending
Monitor and guide team members through positive encouragement and provide training to develop higher skills both individually and as team resulting in 7% monthly revenue increase in repeat customers
Engaging in team planning before events to ensure all team members understood their given assignments and address any questions or concerns so services ran smoothly
Maintain clean work area to company, local and state food handing regulations.
Supervised kitchen staff both in restaurant and for catering work
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen
Trained and managed kitchen personnel and supervised related culinary activity

The Ritz

Carlton Washington, DC

01.2016 - 06.2022

High performance in every kitchen outlet, primarily banquets to support increase sales and client return business
Responsible for tracking all culinary products and issuing purchase ordering requests to prevent shortages
Oversee flow and high standards of high demand kitchen and services in absence of Sous Chef
Maintain clean work area to comply with local and state food handing regulations.
Managed and directed 15 team members in executing of 220 events month on average
Exercised leadership capabilities by successfully motivating and inspiring others

Allstate Insurance

Falls Church, VA

08.2013 - 02.2016

Analyze data from multiple departments and configure it for annual renewal of all insurance programs
Communicate internally and with brokers regarding data requests from carriers
Evaluate and manage certificate of insurance requests from both internal and external sources
Assist with reviewing lease agreements, construction projects and various contractual insurance language to determine insurance coverage requirements
Maintain Property Statement of Values for all owned/leased properties and list of insured entities
Manage claims reporting process, track insurance programs, and make determination based on various types of insurance claims
Review and request rates to comply with various contractual requirements and maintain renewal of contracts
Increased clientele approval by 35%
Increased office enrollment and sales by 15%
Viewed reports regularly to make sure processing was conducted efficiently
Identified key areas not performing well and implemented effective, new processes
Determined appropriateness of payers to protect organization and minimize risk

L3 Communications

Baghdad, Baghdad, Iraq

01.2008 - 10.2010

Provide clear, precise, and accurate translation of both English and Arabic to all parties involved in security meetings
Offer Iraqi customs and cultural consultation and recommendations to military personnel interacting with civilians or other military figures in hosting country to achieved higher levels of trust
Accompany units on their missions and patrols to listen for any incoming threats
Conduct detainee interrogations to reduce terrorist attacks
Support US Army in their success during Operation Iraqi Freedom.
Assessed needs of local area residents and imparted information through presentations and written documents to improve conditions and relations
Reviewed work of other linguists for accuracy of content and quality of written expression
Performed document exploitation by scanning, researching and analyzing foreign documents for key information