MARIIA PAVLIUK
Naperville,IL
Summary
Customer Service Specialist with over 5 years of experience delivering high-quality support and improving operational processes. Proficient in Microsoft Office and data analysis, with a strong focus on customer satisfaction and efficient workflow management. Committed to applying problem-solving skills and teamwork to contribute to organizational growth and success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Joanna Kierys State Farm Agency
Justice, IL
01.2026 - 02.2026
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted clients with policy updates, ensuring accuracy and compliance with agency standards.
- Maintained customer records in agency management software, enhancing data integrity and retrieval efficiency.
- Educated customers on coverage options, facilitating informed decision-making regarding insurance products.
Customer Service Associate
Go Rentals
Chicago, USA
09.2024 - 06.2025
- Provided high-level customer service to private aviation and insurance clients.
- Managed vehicle reservations, deliveries, and client requests with attention to detail.
- Ensured a seamless and professional rental experience.
- Prepared and finalized rental contracts and invoices while managing ongoing communication with clients.
Customer Service Specialist
Solenis
Warsaw, Poland
11.2022 - 05.2024
- Managed customer orders from receipt to shipment, including processing returns and after-sales service.
- Responded to customer inquiries regarding orders and provided accurate information.
- Monitored order status, identified problems, and implemented solutions.
- Maintained daily communication with customers and taking action based on their needs.
- Assisted in optimizing logistics and transportation processes.
- Handled and resolved customer complaints professionally and efficiently.
Customer Service Specialist
Ryanair
Warsaw, Poland
11.2020 - 09.2022
- Processed requests for refunds, international bank transfers, flight delays or cancellations, damaged or lost baggage, and other sensitive onboard issues.
- Provided accurate information regarding travel conditions, baggage policies, flight changes or delays, cancellations, availability, and required travel documents.
- Assisted customers with problem resolution, flight changes, adding extra services, and other reservation-related matters.
Education
Master's degree - Human Resource Management in Public Administration
University of Warsaw
Warsaw, Poland07.2022
Bachelor's degree - Hospitality
Academy of Physical Education
Biala Podlaska, Poland06.2019
Skills
- Time Management & Multitasking
- Microsoft Office Suite
- CRM Systems & Data Entry
- Client Relationship Management
Certification
- Customer Service Excellence – Coursera (Rochester Institute of Technology)
- CRM Basics for Customer Service – Trailhead by Salesforce
- Workplace Intelligence and Professional Skills – SkillUp Academy
LANGUAGES
English - Proficient
German - Advanced
Polish - Native
Russian - Native
Ukrainian - Native
Timeline
Customer Service Representative
Joanna Kierys State Farm Agency
01.2026 - 02.2026
Customer Service Associate
Go Rentals
09.2024 - 06.2025
Customer Service Specialist
Solenis
11.2022 - 05.2024
Customer Service Specialist
Ryanair
11.2020 - 09.2022
Bachelor's degree - Hospitality
Academy of Physical Education
Master's degree - Human Resource Management in Public Administration
University of Warsaw