Mariia Putselyk
Brooklyn
Summary
Dedicated hospitality professional with experience in high-volume restaurant environments and front-of-house leadership. Experienced in guest relations, team support, staff training, and daily restaurant operations. Strong problem-solving and communication skills with the ability to maintain excellent service in fast-paced environments. Eager to bring my leadership skills and operational experience to a Restaurant Manager position.
Overview
8
8
years of professional experience
Work History
Server
Eataly NYC Flatiron
Manhattan
06.2025 - Current
- Deliver exceptional guest experiences in a fast-paced, high-volume restaurant environment.
- Guide guests through menu selections, daily specials, wine pairings, and allergy accommodations.
- Communicate effectively with hosts, bartenders, kitchen staff, and support teams to ensure smooth restaurant operations.
- Accurately process food and beverage orders and payments using POS systems.
- Present, open, and serve wine and beer while following responsible alcohol service standards.
- Resolve guest concerns professionally to ensure customer satisfaction and maintain service standards.
- Assist management with updating daily 86 lists, menu availability, and operational changes in the POS system.
- Support managers with administrative and daily operational tasks as needed.
- Maintain cleanliness and organization of dining areas while supporting team efficiency during peak service periods.
Server
Lou Lou Lounge
06.2024 - Current
- Assist with opening and closing duties,including setting up dining ares and cleaning up after service.
- Provide attentive table service in a fast-paced nightclub environment.
- Take and deliver drink and bottle service orders quickly and accurately.
- Provide full banquet service during private events.
- Handle cash and card transactions securely and accurately.
Server
World Spa
Brooklyn
12.2022 - 06.2025
- Assisted in leading front-of-house operations during busy service periods, ensuring efficient workflow and exceptional guest service.
- Regularly monitored and updated daily 86 lists for both the kitchen and bar using restaurant tablets to maintain accurate menu availability.
- Assisted managers with staff scheduling, shift planning, and operational coordination to ensure efficient daily operations.
- Updated menu items and operational changes within the restaurant POS system.
- Resolved guest concerns and service issues professionally, ensuring a positive dining experience.
- Accurately processed food and beverage orders while verifying allergies and dietary restrictions.
- Presented menus, promoted daily specials, and provided personalized food and beverage recommendations.
- Coordinated with kitchen and bar teams to ensure accurate and timely order preparation.
- Trained and mentored new team members on restaurant procedures, service standards, and guest relations.
- Maintained cleanliness, organization, and readiness of dining areas throughout service.
- Supported colleagues during high-volume shifts to ensure seamless restaurant operations.
Supervisor
"AURORA" MULTIMARKET. LLC '' REAL BARGAIN''
06.2020 - 08.2022
- Received and organized incoming merchandise, stocking shelves according to store planning layouts.
- Verified and updated promotional prices, ensuring accurate pricing for current sales and discounts.
- Opened and closed cash registers, performing precise cash counts and overseeing cashier operations.
- Participated in inventory counts, ensuring accurate stock records and loss prevention.
- Managed customer interactions, assisting with inquiries. resolving issues, and ensuring positive shopping experiences
Server
Lounge Eyva
06.2018 - 05.2020
- Provided the perfect service experience for restaurant guests
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash and card transactions accurately and effieciently.
Education
Bachelor - Accounting And Audit
National University ''Lviv Polytechnic''
Lviv, Ukraine05-2017
Skills
- Multitasking
- Attention to details
- Staff Training & Development
- Guest Relations
- POS Systems
- Menu & 86 List Management
- Food & Beverage Service
- Cash Handling
- Team Collaboration
- Time Management
- Problem Solving
- Communication
Timeline
Server
Eataly NYC Flatiron
06.2025 - Current
Server
Lou Lou Lounge
06.2024 - Current
Server
World Spa
12.2022 - 06.2025
Supervisor
"AURORA" MULTIMARKET. LLC '' REAL BARGAIN''
06.2020 - 08.2022
Server
Lounge Eyva
06.2018 - 05.2020
Bachelor - Accounting And Audit
National University ''Lviv Polytechnic''