Proven to excel in fast-paced environments, I leveraged my multitasking abilities and effective communication skills at The Stanley Hotel to enhance customer satisfaction and streamline service operations. Demonstrating a knack for efficient bar and dining area organization, my efforts contributed significantly to improved service delivery and guest experience.
• Directed and assisted staff in set up of event venues
• Managed venue schedule and availabilities
• Ensured customer satisfaction by catering service
• Maximised profitability by focusing on guests' needs and ensuring brand
excellence
• Trained new employees and assist them in order to exceed company
expectations
• Managed the team of 40 people