Marija Kovacevic
New York
Summary
Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in sales coordinator role.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Crowne Plaza HY36 Hotel
04.2024 - Current
- Welcome and check guests in and out, ensuring a seamless experience.
- Address guest inquiries, special requests, and complaints professionally.
- Process payments, manage reservations, and maintain accurate records.
- Ensure the front desk is organized and stocked with necessary supplies.
- Coordinate with housekeeping and maintenance teams to address guest needs.
- Assist guests with booking transportation, tours, and other services.
- Consistently receive positive guest feedback for exceptional service.
Sales Supervisor
Forever 21
07.2023 - 04.2024
- Delivered outstanding customer service, engaging clients on the sales floor.
- Strengthened merchandising and promotional strategies to drive sales.
- Ensured proper display and replenishment of store merchandise.
- Supervised staff using effective communication and leadership skills.
Seasonal Sales Support
Hermès
11.2023 - 12.2023
- Assisted sales specialists with product retrieval and stocking.
- Provided friendly service and greeted clients upon entry.
- Managed inventory organization and replenishment in the back room.
Education
Associate of Applied Science - Pedagogy
Teaching Degree in Pedagogy
Belgrade05-1999
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Crowne Plaza HY36 Hotel
04.2024 - Current
Seasonal Sales Support
Hermès
11.2023 - 12.2023
Sales Supervisor
Forever 21
07.2023 - 04.2024
Associate of Applied Science - Pedagogy
Teaching Degree in Pedagogy
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