Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Marija Minic

New York,NY

Summary

Dynamic Sales Advisor with a proven track record at Cryptoleight, excelling in customer service and sales negotiation. Leveraged CRM tools to enhance client relationships, resulting in increased sales and high customer retention. Fluent in English, German, and Serbian, I combine professionalism with complex problem-solving skills to deliver tailored cryptocurrency solutions.

Overview

4
years of professional experience

Work History

Cryptoleight

Sales Advisor
03.2019 - 05.2023

Job overview

  • Analyzed customer needs to provide tailored cryptocurrency solutions.
  • Educated clients on market trends and product offerings to enhance decision-making.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction.
  • Collaborated with marketing teams to create targeted campaigns promoting new services.
  • Utilized CRM tools to track sales activities and manage client interactions effectively.
  • Assisted in onboarding new clients, streamlining processes for improved efficiency.
  • Provided feedback to management on market insights and customer preferences for strategy development.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Participated in ongoing training initiatives to stay informed of industry trends and best practices for sales success.
  • Achieved high levels of customer retention by fostering trust through transparent communication and reliable support.
  • Handled complex negotiations with confidence, securing favorable terms for both the organization and its clients.
  • Contributed to a positive company image by consistently delivering professional, courteous service during all customer interactions.
  • Maintained detailed records of customer interactions, enabling efficient tracking of progress towards sales targets.
  • Assisted call-in customers with questions and orders.

Education

Skola Za Negu Lepote
Belgrade,SRB

06-2012

Skills

  • Sales experience
  • Customer service experience
  • Brand awareness
  • Building rapport
  • FLUENT IN ENGLISH,GERMAN,SERBIAN
  • CRM proficiency
  • Proficient in [MICROSOFT OFFICE]
  • Customer service
  • Complex Problem-solving
  • Sales negotiation
  • Data entry proficiency
  • Payment processing
  • Team collaboration
  • Reliability and punctuality
  • Professionalism and courtesy

Timeline

Sales Advisor

Cryptoleight
03.2019 - 05.2023

Skola Za Negu Lepote

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Marija Minic