Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marika Della Vedova

Harve De Grace,MD

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Prost German Restaurant. Proven ability to enhance guest engagement and satisfaction through personalized service and effective complaint resolution. Experienced in cash handling and team collaboration, ensuring seamless operations during high-volume periods.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server/Bartender

Prost German Restaurant
03.2018 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Joey D's Oak Room
01.2011 - 08.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Sever/Bartender

Tijuana Joe's
08.2008 - 08.2010
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Business Administration And Management

Harford Community College
Bel Air, MD

High School Diploma - General Studies

Harve De Grace High School
Harve De Grace, MD
05.1983

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention

Certification

TIPS certification

Timeline

Server/Bartender

Prost German Restaurant
03.2018 - 04.2025

Server

Joey D's Oak Room
01.2011 - 08.2017

Sever/Bartender

Tijuana Joe's
08.2008 - 08.2010

Business Administration And Management

Harford Community College

High School Diploma - General Studies

Harve De Grace High School

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Marika Della Vedova