Mariko Harada
Warrensburg,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Janitorial Worker/Housekeeping
Simply Right
04.2024 - 09.2025
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Managed waste disposal by emptying trash bins and recycling containers in a timely manner
- Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
- Maintained cleanliness and sanitation standards across facilities, ensuring safe environments for staff and visitors.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, to enhance operational efficiency.
Self Employed
Chodai LLC
02.2022 - 03.2023
- Developed and managed food truck menu, ensuring diversity and customer appeal.
- Oversaw daily operations, including purchasing, staffing, and customer service.
- Successfully promoted food truck through social media marketing and event participation.
- Maintained compliance with health and safety regulations, ensuring a clean and safe environment.
- Worked effectively in fast-paced environments.
Landscape Management
Three Rivers Ranch
04.2022 - 10.2022
- Operated landscaping equipment, such as lawn mowers and trimmers, maintaining grounds.
- Assisted in planting flowers, trees, and shrubs to enhance outdoor aesthetics.
- Collaborated with team members to ensure efficient and effective grounds maintenance.
Field Support Representative
UPS
08.2010 - 09.2021
- Complete high volume requests for internal and external UPS customers with accuracy
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Prepared and presented sales reports and customer profiles to upper management.
- Collaborated with cross-functional teams to resolve technical issues and improve service efficiency.
- Coordinated sales order processing, ensuring accurate and timely fulfillment of customer requests.
- Assisted in the preparation of sales reports, tracking metrics to identify trends and inform strategy.
Tracking/Billing Customer Service
ASK Staffing
08.2010 - 01.2011
- Listen attentively to caller needs to ensure a positive customer experience for UPS
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Intermountain Christian School
Salt Lake City, UTSkills
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Microsoft office
- Performance tracking
Certification
- Food Handler, 2027-07-01
- Driver's License
Timeline
Janitorial Worker/Housekeeping
Simply Right
04.2024 - 09.2025
Landscape Management
Three Rivers Ranch
04.2022 - 10.2022
Self Employed
Chodai LLC
02.2022 - 03.2023
Field Support Representative
UPS
08.2010 - 09.2021
Tracking/Billing Customer Service
ASK Staffing
08.2010 - 01.2011
High School Diploma -
Intermountain Christian School