Marilee Garcia
Uvalde,TX
Summary
Knowledgeable [Desired Position] with background in managing booking operations efficiently. Successfully coordinated schedules, resolved client inquiries, and ensured customer satisfaction. Demonstrated excellent communication and problem-solving skills, enhancing team productivity and client relationships.
Overview
5
5
years of professional experience
Work History
Booking Representative
Frio Country Resort
04.2025 - Current
- Processed customer bookings efficiently using reservation management systems.
- Assisted clients with inquiries and provided accurate information regarding services.
- Resolved booking discrepancies and ensured customer satisfaction through effective communication.
- Learned to navigate various software tools for tracking reservations and client preferences.
- Established strong relationships with clients, leading to repeat bookings and referrals.
Home Care Provider
Saunders Senior Living
03.2021 - 03.2025
- Assisted clients with daily living activities to enhance quality of life.
- Monitored and documented client health conditions and progress regularly.
- Communicated effectively with healthcare professionals regarding client needs.
- Provided companionship and emotional support to clients, fostering positive relationships.
- Maintained a clean and safe environment for clients through diligent housekeeping tasks.
- Collaborated with family members to ensure continuity of care and communication.
Customer Service Representative
AAA Loans and Tax Services
01.2024 - 10.2024
- Resolved inquiries and complaints efficiently, ensuring positive customer experiences.
- Trained new staff on product knowledge and effective communication techniques.
- Monitored account activities to identify potential issues and implement corrective actions.
- Improved loan approval rates by meticulously reviewing and verifying applicant financial information.
- Conducted credit checks on applicants, ensuring a high level of accuracy and minimizing potential risks to the lending institution.
Medical Billing Coder
Pfs Group
08.2022 - 09.2023
- Reviewed and coded medical records for accurate claims submission, ensuring compliance with industry standards.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance reimbursement processes.
- Utilized coding software to streamline billing procedures, improving efficiency in claim processing.
- Trained junior coders on coding guidelines and best practices, enhancing team accuracy and productivity.
- Updated patient financial information to guarantee accuracy.
Education
High School Diploma -
Uvalde High School
1 Coyote Trail06-2020
Skills
- Empathy and patience
- Strong negotiation
- Data entry proficiency
- Calendar management
- Customer service
- File organization
- Scheduling
- Language skills
Languages
Spanish
Professional Working
Timeline
Booking Representative
Frio Country Resort
04.2025 - Current
Customer Service Representative
AAA Loans and Tax Services
01.2024 - 10.2024
Medical Billing Coder
Pfs Group
08.2022 - 09.2023
Home Care Provider
Saunders Senior Living
03.2021 - 03.2025
High School Diploma -
Uvalde High School