Marilenia Suarez
Miami,FL
Summary
Results-driven BDC Representative known for exceptional productivity and efficiency in task completion. Excel in customer relationship management, lead generation, and data analysis, ensuring top-notch service delivery. Strong communication skills, adaptability, and problem-solving abilities set the foundation for success in fast-paced environments. Commitment to continuous improvement and teamwork enhances overall performance and client satisfaction. BDC Representative with many years of experience responding to automotive customer inquiries and setting up appointments with sales team. Results driven and dedicated to customer satisfaction. BDC Representative focused on assisting potential customers determine their vehicle needs and scheduling them with a test-drive appointment. Proactive approach to sales by open communication and vast knowledge of vehicle specifications.
Overview
5
5
years of professional experience
Work History
Quality Manager
Brickell Motors
Miami, FL
05.2022 - Current
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
BDC Representative
Brickell Honda
Miami, FL
03.2019 - 05.2022
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06-2011
Skills
- Multitasking
- Team building
- Adaptability
- Team member motivation
- Follow-up calls
- Appointment Setting
- CRM Software
- Performance Tracking
- Time Management
- Professionalism
- Continuous Improvement
- Analytical Skills
- Effective Communication
- Self Motivation
- Account Servicing
- Relationship Building
- Reliability
- Organizational Skills
- Goal Setting
- Active Listening
- Excellent Communication
- Attention to Detail
- Sales Techniques
- Decision-Making
- Problem-Solving
- Teamwork and Collaboration
- Analytical Thinking
- Staff training and motivation
- Opening and closing procedures
- Order Processing
- Adaptability and Flexibility
- Problem-solving abilities
- Time management abilities
- Task Prioritization
- Effective customer upselling
- Interpersonal Communication
- Stock management
Timeline
Quality Manager
Brickell Motors
05.2022 - Current
BDC Representative
Brickell Honda
03.2019 - 05.2022
High School Diploma -
Coral Gables Senior High School
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