Marili Cerna
Marshall,TX
Overview
11
11
years of professional experience
Work History
Office Sales Associate
Dalton Lipsey Statefarm
Longview, TX
07.2015 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Hairstylist
Lorena Hair Studio
Marshall, TX
06.2014 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Sales Associate
Manly Furniture and Appliances
Longview, TX
08.2014 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server Shift Leader
Gucci Pizza
Marshall, TX
02.2014 - 06.2014
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Business -
Kilgore College
Kilgore, TX05.2012
Cosmetology
Associate of Arts in Cosmetology
Kilgore, TX05.2012
High School Diploma -
High School Diploma
Longview 05.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Goal-Oriented
- Store Opening and Closing
- Sales expertise
- Customer Needs Assessment
- Sales Strategies
- Meeting deadlines
- Fluent Bilingual
- Microsoft Word
Timeline
Office Sales Associate
Dalton Lipsey Statefarm
07.2015 - Current
Sales Associate
Manly Furniture and Appliances
08.2014 - 05.2015
Hairstylist
Lorena Hair Studio
06.2014 - Current
Server Shift Leader
Gucci Pizza
02.2014 - 06.2014
Business -
Kilgore College
Cosmetology
Associate of Arts in Cosmetology
High School Diploma -
High School Diploma