Marili Luis
Las Vegas,NV
Summary
9 years of retail experience, 2 years of hospitality, and 7 months of billing experience. Hardworking and passionate job seeker with strong organizational skills eager to share my knowledge to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Spa Host
MGM Grand Spa
Las Vegas
07.2025 - Current
- Provided comprehensive information about available treatments, helping clients make informed decisions regarding their spa experience.
- Adhered strictly to safety protocols for both staff and guests alike, creating a safe environment for all.
- Contributed to a welcoming atmosphere by greeting clients warmly upon arrival and escorting them to appropriate treatment areas.
- Resolved client concerns promptly, ensuring a positive resolution that promoted long-term loyalty to the spa facility.
- Ensured timely turnover of treatment rooms by performing thorough cleaning tasks after each session was completed.
- Handled payment transactions accurately, maintaining financial integrity within the spa facility.
- Maintained a clean and comfortable environment, ensuring clients had a relaxing and enjoyable experience.
Billing Specialist
Quality Medical Imaging
Las Vegas, NV
04.2023 - 11.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Spa Attendant
Serenity Spa
Las Vegas, NV
09.2021 - 04.2023
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
Assistant Store Manager
Famous Footwear
Las Vegas, NV
01.2015 - 03.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Key Holder
Maidenform
Las Vegas
08.2012 - 01.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Certificate -
Carrington College
Las Vegas, NV05.2023
Basic High School
Henderson, NV06.2012
Skills
- Bilingual
- Dedicated team player
- Quick learner
- Medical office etiquette & ethics
- Comprehensive medical coding and billing procedures
- Detailed oriented
- Claims Processing
- Invoice Processing
- Payment Posting
- Customer Engagement
- Billing Systems and Software
- Research and Due Diligence
Languages
Spanish
Native or Bilingual
Timeline
Spa Host
MGM Grand Spa
07.2025 - Current
Billing Specialist
Quality Medical Imaging
04.2023 - 11.2023
Spa Attendant
Serenity Spa
09.2021 - 04.2023
Assistant Store Manager
Famous Footwear
01.2015 - 03.2020
Key Holder
Maidenform
08.2012 - 01.2015
Certificate -
Carrington College
Basic High School