Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Marilin Ferreira

Marilin Ferreira

North Bergen,NJ

Summary

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Host

Kona Restaurant
02.2019 - 11.2022
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed waitlist efficiently, optimizing table turnover and guest flow.
  • Coordinated with kitchen and service staff to enhance guest experience.
  • Resolved customer inquiries and complaints promptly and professionally.

Waiter's Assistant

Bistro Restaurant
05.2017 - 01.2019
  • Assisted waitstaff in delivering food and beverages promptly to enhance customer satisfaction.
  • Supported inventory management by monitoring stock levels and restocking supplies as needed.
  • Collaborated with kitchen staff to ensure timely preparation of orders, maintaining service flow during peak hours.
  • Maintained cleanliness and organization of dining areas, ensuring adherence to health and safety standards.
  • Trained new team members on restaurant procedures and customer service protocols for efficiency improvement.
  • Resolved guest inquiries and concerns swiftly to maintain a positive dining experience and foster repeat business.

Food Runner

Hotel Indigo
04.2016 - 07.2017
  • Coordinated timely delivery of food and beverages to guests, ensuring high service standards.
  • Collaborated with kitchen staff to streamline order fulfillment and minimize wait times.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Assisted in training new food runners on procedures and best practices for efficient service.
  • Monitored inventory levels of supplies, reporting shortages to management proactively.
  • Interacted with guests to ensure satisfaction, addressing any concerns promptly and professionally.

Mini Bar Attendant

Taj Hotels, Resorts and Palaces
01.2014 - 03.2016
  • Managed inventory and restocking of mini bar supplies to ensure optimal guest satisfaction.
  • Maintained cleanliness and organization of mini bar areas, adhering to safety and hygiene standards.
  • Provided prompt and courteous service while addressing guest inquiries and requests regarding mini bar items.
  • Trained new staff on mini bar operations, emphasizing efficiency and adherence to company policies.
  • Monitored consumption patterns to suggest improvements in product selection for enhanced guest experience.

Education

English Course

Westminster Adult College
London
05-2014

Bachelor of Science - Accounting

University Alejandro De Humbold
Caracas - Venezuela
09-2004

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • Server support
  • Guest relations
  • Staff coordination
  • Reservations
  • Reservation coordination
  • Table assignment coordination
  • Reservation management
  • Foreign language skills
  • Event planning assistance
  • Order accuracy
  • Task prioritization

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Host

Kona Restaurant
02.2019 - 11.2022

Waiter's Assistant

Bistro Restaurant
05.2017 - 01.2019

Food Runner

Hotel Indigo
04.2016 - 07.2017

Mini Bar Attendant

Taj Hotels, Resorts and Palaces
01.2014 - 03.2016

English Course

Westminster Adult College

Bachelor of Science - Accounting

University Alejandro De Humbold

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