Marilin Martinez
Philadelphia,PA
Summary
Creative individual with a track record of success and client satisfaction in providing professional services. I have skilled at promoting products and educating clients on
products. Offering strong attention to detail, great communication skills and significant ability to perform well under pressure. Quickly developing a warm rapport with clients. Ensuring superior customer experience, every time. My goal is to secure a position that would lead a lasting working relationship where my extensive customer service
experience can be fully utilized to enhance the company brand name and reputation.
Overview
6
6
years of professional experience
Work History
3rd Key Artist
MAC Cosmetics
Cherry Hill, NJ
06.2024 - Current
- Collaborate with team members to meet monthly sales targets and maintain a positive store environment.
- Managing appointment bookings efficiently, ensuring prompt service for all clients throughout the day.
- Providing exceptional customer service by addressing inquiries, resolving concerns, and processing transactions accurately.
- Developing customized looks for special occasions such as weddings or photoshoots, meeting each client''s unique needs and expectations.
- Boosting retail sales by creating engaging visual merchandising displays showcasing featured products or limited-edition collections.
- Assessed customer skin tone and complexion to determine appropriate products, skin tone and materials to use.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Makeup application and focus feature application.
- Organize and clean as needed.
- Utilized Concierge program to engage with customers build genuine relationships & stay in contact for any deals or promotions.
Assistant Manager
Happy Cleanings LLC
Philadelphia
06.2023 - 09.2024
- Answering phone calls resolving all clients questions and concerns.
- Issued proper estimates for clients.
- Supervised day to day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Associate
Macy’s MAC Cosmetics
Philadelphia, PA
04.2023 - 06.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Used my client program to engage with customers, build rapport and loyalty.
- Did all types of makeovers, weddings, special occasions & more.
- Makeup application focus features.
- Teach my clients how to apply makeup correctly.
- Scheduling appointments.
- Organizing the counter, shelf’s and makeup as needed.
- Conducting mini consults for clients finding out what's best for their routine.
- Booked appointments and built relationships with clients.
- Color complexion matching and skin tone management.
Receptionist
Fernando Suarez Business Advisors
Philadelphia, PA
02.2019 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Printing, faxing, scanning.
- Schedule appointments.
Education
Esthetician
Queen Beauty Institute
6133 Colgate St Phila PA 1911109.2021
HS Graduate -
Northeast High School
1601 Cottman Ave Phila PA 19111 06.2016
Skills
- Bilingual in English and Spanish
- Great communication skills
- People skills
- Creative
- Teamwork and cooperation
- Client relationships
- Business management
- Goal oriented
Timeline
3rd Key Artist
MAC Cosmetics
06.2024 - Current
Assistant Manager
Happy Cleanings LLC
06.2023 - 09.2024
Sales Associate
Macy’s MAC Cosmetics
04.2023 - 06.2024
Receptionist
Fernando Suarez Business Advisors
02.2019 - 04.2019
Esthetician
Queen Beauty Institute
HS Graduate -
Northeast High School