Rogelio Gallegos
1315 Quitaca St,TX
Summary
Furniture Specialist/3rd Key Holder with 7 years of experience. Expert in furniture product sales and procedures for optimized sales and productivity. Fantastic attention to detail and maintaining department to maintain positive sales year over year.
Overview
18
18
years of professional experience
Work History
Furniture Specialist/3rd Key Holder
Conn's
Mcallen, Texas
12.2012 - Current
- Maintain the Furniture Department according to corporate merchandising and strategies.
- Train on new product or any areas where the department had opportunities according to the gap report or year over year category report.
- Stayed up to date on store promotions, and ensured that each sales individuals was aware of them and coached on different strategies of how to up sell to premium product and increase average invoice.
- Conduct daily sales huddles in order to inform the team where our business is at and what areas need to be focused on.
- Handle customer issues in a quickly timely manner with empathy and professionalism.
- Provide face to face assistance to customers by following Conn's 5 Steps to the Sale process which includes qualifying, demonstrating merchanidise, providing information on different finance options and closing a sale.
- Recommended merchandise to customers based on needs and preferences
- Performed floor moves, merchandising, and housekeeping to keep sales areas well-organized and current.
Front Desk Receptionist
Renaissance Casa De Palmas
Mcallen, TX
04.2008 - 11.2012
- Computed guest billings and posted charges to room accounts.
- Educated guests on entertainment and events in nearby areas and made reservations to establishments.
- Managed all front desk operations for busy high-volume hotel.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Warmly greeted incoming guests, issuing room keys and providing information in reference to policies and amenities.
- Secured guest valuables in main safe or individual boxes.
- Set employee schedules to ensure proper coverage for all shifts.
- Collaborated with housekeeping and maintenance staff to address any guest issues or requests.
- Monitored reservations to keep track of incoming parties and special events.
Education
High School Diploma -
Mission High School
Mission, TX4 2003
Skills
Persuasive negotiations
Product and service management
Compelling leadership skills
Resolution-oriented
Service-driven sales
Consultative and relationship selling
Bilingual in English and Spanish
Exceptional multi-tasker
Education and Training
other
Timeline
Furniture Specialist/3rd Key Holder
Conn's
12.2012 - Current
Front Desk Receptionist
Renaissance Casa De Palmas
04.2008 - 11.2012
High School Diploma -
Mission High School