Mariliza Eduardo Santos
Providence,RI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cell Phone Sales Representative
Boost Mobile
Providence, RI
11.2021 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
Spanish Interpreter
Language Line Services
Providence, RI
08.2021 - 10.2021
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled dozens of calls per day to address customer inquiries and concerns
Crew Member
SUBWAY®Restaurants
Cranston, RI
05.2019 - 01.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, back preparations and other areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Associate of Arts - Psychology
Community College of Rhode Island
Warwick, RI05.2024
High School Diploma -
Central High School
Providence, RI06.2021
Skills
- Display Setup and Stocking
- Mobile Device Sales
- Product Demonstration
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Energy and Physical Stamina
Certification
- Certified Eyelash Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cell Phone Sales Representative
Boost Mobile
11.2021 - Current
Spanish Interpreter
Language Line Services
08.2021 - 10.2021
Crew Member
SUBWAY®Restaurants
05.2019 - 01.2020
Associate of Arts - Psychology
Community College of Rhode Island
High School Diploma -
Central High School
- Certified Eyelash Technician
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