MARILU BIANCHI
Jacksonville,FL
Summary
- Multitasking
- Hard worker
- Fast learning
- Proactive
- Adapted to changes
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Select Portfolio Servicing
Jacksonville, FL
07.2021 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Server
Norms Restaurants
Huntington Beach, California
03.2017 - 05.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
Housekeeping Room Attendant
Grand Hotel Disney California
Anaheim, California
11.2018 - 12.2020
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Provided guests with information on hotel services and room features.
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Organized storage areas for efficient access to materials and supplies.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Kept up-to-date records of items cleaned in each room.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Communicated effectively with team members about daily assignments and task progress.
Education
High School Diploma -
Tupac Amaru
Lima Peru12-2020
Some College (No Degree) - Accounting
Isil
Lima PeruSome College (No Degree) - Taxpayer
HR Block
Anaheim, CaliforniaSkills
- Database Research
- Customer Service
- Payment Processing
- Email correspondence
- Experience in different industries
- Bilingual
Timeline
Customer Care Representative
Select Portfolio Servicing
07.2021 - Current
Housekeeping Room Attendant
Grand Hotel Disney California
11.2018 - 12.2020
Server
Norms Restaurants
03.2017 - 05.2021
High School Diploma -
Tupac Amaru
Some College (No Degree) - Accounting
Isil
Some College (No Degree) - Taxpayer
HR Block