Marilyn Allen
Lockport,NY
Summary
Successful and seasoned Customer Service Representative with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
22
22
years of professional experience
Work History
Insurance Agent
Geico Insurance Agency
11.2010 - Current
- I have the opportunity to provide my clients with excellent customer service by listening to their needs and providing them with product knowledge to ensure that they are correctly covered and are satisfied customers.
- Analyzed customer needs to provide customized insurance solutions.
- I am currently working in a specialized team to enhance the products offered to provide better coverage and experience for our clients.
- Solution focused and works with banks as well as interdepartmentally.
- I utilize multiple systems and applications to efficiently provide information to my clients.
Customer Service Representative
Bank Of America
02.2009 - 10.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers with interest in the HARP program.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Store Co-Manager
Catherine's Plus Size Stores
05.2001 - 03.2009
- Hired and trained a successful motivated team to assist customers.
- Maintained payroll and human resource functions.
- Created successful business plans to reach and exceed sales targets while maintaining the integrity of the company.
- I had the pleasure of creating grass roots sales strategies.
Education
High School Diploma -
Grover Cleveland High School
Buffalo NY06.1992
Some College (No Degree) - Business
Erie Community College
City CampusSkills
- Excellent Customer Service skills
- Ability to quickly assess and assist with client needs while maintaining the integrity of my employer
- I enjoy working with people as a team or individual
Timeline
Insurance Agent
Geico Insurance Agency
11.2010 - Current
Customer Service Representative
Bank Of America
02.2009 - 10.2010
Store Co-Manager
Catherine's Plus Size Stores
05.2001 - 03.2009
High School Diploma -
Grover Cleveland High School
Some College (No Degree) - Business
Erie Community College
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