Marilyn Dear

• Retrieved patient medical records from provider offices, medical groups, clinics, and other medical facilities and/or entities
• Made high volume outbound calls and received high volume calls
• Executed various projects like HEDIS audits and Risk Adjustment
• Conduct research and analyze customer data for outreach
• Provided problem resolution through effective communication (via phone and email)
• Limited scope and complexity, generally, follows set procedures
• Worked under supervision and receives instructions
• Performed Data Entry

• Loaded and unloaded mail containers
• Separated and emptied mail from mail containers (bags, hampers, etc.)
• Moved bulk mail onto the truck

• Follow up on insurance claims
• Billed hardcopy claims to various IPA’s
• Worded various Excel projects with timely turnaround time
• Verified eligibility
• Dual billing timeliness
• Review of correspondence
• Worded throughout departments as needed

• Assist with daily living activities, including dressing, bathing, grooming, meal prep
• Assist clients with mobility, including the use of wheelchairs, walkers, and cane’s
• Transported clients to medical appointments, shopping, and other errands
• Developed and maintained effective communication with clients and their family members
• Provided companionship
• Respected the privacy and dignity of all clients

• Pulled items for customer orders
• Fulfilled customer orders by verifying accuracy and quality of products
• Shipped to various locals
• Conducted Inventory management
• Collaborated with logistics team to ensure timely delivery of goods
• Processed and shipped order

• Requested non-participation sanctioning. Typed and filed all outgoing correspondence. Answered multi-phone lines.
• routed calls to cross-functional departments.
• Took and distributed messages.
• Sorted, prioritized, and distributed incoming mail.

Public relations.

Made high volume of calls for Recruitment of polling place officers and workers. Coordination of service.

Data Entry.

Problem solving resolutions for customers complaints and concerns.

• Answered heavy call volume.
• Scheduled and confirmed appointments.
• Assist owner with adequate stock of Salon’s inventory.
• Greet and register guest entering the salon. Made sure the Salon was tidy and clean. Performed other Administrative duties as assigned.

Answered and routed heavy call volume to various departments.

Typed memos, coped and filed all correspondence.

Data Entry.

Distributed maul through departments.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.