Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tajah Marie Lewis

Kissimmee,FL

Summary

Dedicated and detail-oriented professional with a strong foundation in customer service and a passion for data analytics. Possessing analytical skills, a results-driven mindset, and a certification in data analysis, I am currently pursuing a Bachelor's degree in Computer Science and a minor in Social Media and E-Marketing Analytics. Eager to apply my knowledge and enthusiasm to a challenging role in data analytics, leveraging my diverse skills and commitment to delivering impactful results in a dynamic and collaborative environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Experience Specialist - 3rd Party Channels

Vacasa Vacation Rentals
02.2022 - Current
  • Managed a diverse portfolio of accounts across platforms like Airbnb, Booking.com, and Marriott, ensuring seamless third-party channel operations.
  • Acted as a liaison, offering expert support on third-party specific policies, procedures, and compliance guidelines, enhancing agent correspondence, and resolving inquiries effectively.
  • Orchestrated end-to-end management of third-party reservations, including handling refunds, payments, inquiries, escalations, and relocations, ensuring optimal guest satisfaction.
  • Provide date entry assistance using Google Sheets and spreadsheets to track important information.

Guest Experience Agent

Vacasa Vacation Rentals
05.2021 - 02.2022
  • Delivered exemplary customer service, surpassing expectations by handling 40-80 inquiries daily through various channels, such as phone, chat, and email.
  • Processed payments and refunds on reservations, offering recommendations for supplementary services like trip protection and pool heat service, contributing to enhanced guest experiences.
  • Utilized Slack and ticketing systems proficiently to collaborate with field staff and colleagues on guest issues and inquiries.
  • Performed data entry tasks using Google Sheets, ensuring accurate record-keeping.

Retail Associate & Assistant Manager

Sunglass Palace
06.2018 - 05.2020
  • Successfully executed upselling strategies for merchandise, contributing to increased sales and revenue.
  • Trained and developed retail associates in policies, visual displays, customer interactions, and loss prevention, fostering a high-performing team.
  • Demonstrated expertise in sales and inventory management while implementing an organization system for merchandise and documents/payments.

Education

Bachelor of Science - Computer Science

Florida International University
Miami, FL

High School Diploma -

Haines City Senior High School
Haines City, FL
05.2019

Skills

  • Communication
  • Problem Solving
  • Data Entry
  • Customer Service
  • Adaptability and flexibility
  • Data analysis (entry level)

Certification

  • Certified in Data Analytics, Google - SQL, Data Cleansing, Tableau, Data Visualization, PowerBI
  • Microsoft Office Specialist ( Word, PowerPoint, & Excel)

Timeline

Guest Experience Specialist - 3rd Party Channels

Vacasa Vacation Rentals
02.2022 - Current

Guest Experience Agent

Vacasa Vacation Rentals
05.2021 - 02.2022

Retail Associate & Assistant Manager

Sunglass Palace
06.2018 - 05.2020

Bachelor of Science - Computer Science

Florida International University

High School Diploma -

Haines City Senior High School

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Tajah Marie Lewis