Marilyn Donohue
Customer Service Representative
New Port Richey,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Matrix Medical Network, by expertly handling disputes and implementing forward-thinking resolution strategies. Skilled in active listening and critical thinking, consistently achieving performance goals and minimizing losses through effective collection efforts. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Matrix Medical Network
07.2017 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative/Collections Specialist
Gateway One Lending And Finance
06.2015 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Collection Specialist sub prime auto loans
Collection Specialist
JP Morgan Chase Bank
09.2009 - 04.2015
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved performance goals on consistent basis.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
Education
No Degree - Bussiness
Columbia Green Community College
Catskill, NY09.1980
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Matrix Medical Network
07.2017 - 12.2023
Customer Service Representative/Collections Specialist
Gateway One Lending And Finance
06.2015 - 09.2016
Collection Specialist
JP Morgan Chase Bank
09.2009 - 04.2015
No Degree - Bussiness
Columbia Green Community College