Marilyn Estridge
Florence,SC
Summary
Dynamic and results-driven professional with extensive experience in customer service at East Coast Wings + Grill. Proven ability to excel in high-pressure environments while demonstrating strong multitasking and team collaboration skills. Adept at building rapport with clients and ensuring a welcoming atmosphere, enhancing overall guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
East Coast Wings + Grill
06.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Behavior Therapist
ABA Depot
02.2024 - Current
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
Waitress
Longhorn Steakhouse
08.2021 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Sales Associate
Tomlinson's Department Store
10.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
West Florence High School
Florence, SC05-2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Timeline
Waitress
East Coast Wings + Grill
06.2024 - Current
Behavior Therapist
ABA Depot
02.2024 - Current
Waitress
Longhorn Steakhouse
08.2021 - 02.2024
Sales Associate
Tomlinson's Department Store
10.2020 - 07.2021
High School Diploma -
West Florence High School
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