Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Marilyn Garcia

Hickory Creek,TX

Summary

Dedicated and successful professional providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through years of aviation experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Airline Ramp Agent

GAT Airline Ground Support
11.2022 - Current
  • Collaborated with team members to provide safe and efficient aircraft services, enhancing the customer experience
  • Successfully operated various ground service equipment, including fuel trucks, de-icing trucks, and shuttle vehicles, ensuring smooth operations
  • Achieved a 98% customer satisfaction rating through excellent service and positive interactions
  • Reduced fueling and de-icing turnaround time by 15%, improving overall flight punctuality
  • Implemented safety protocols, resulting in zero safety incidents during my tenure.

Server

The Cheesecake Factory
01.2022 - 10.2022
  • Ensured customer satisfaction by promptly addressing concerns, resulting in a 95% customer satisfaction rate
  • Increased average check size by 10% through effective upselling and suggestive selling techniques
  • Achieved the 'Server of the Month' award for consistently exceeding sales targets and providing exceptional service.

Server-Bartender

Olive Garden
02.2017 - 06.2022
  • Maintained a 98% accuracy rate in order taking and delivery, minimizing errors and enhancing customer experience
  • Led a team of servers, streamlining service processes, and increasing efficiency by 20%
  • Trained new staff in service procedures and menu knowledge, improving overall team performance
  • Successfully handled and resolved customer complaints, resulting in a 90% resolution rate.

Aircraft Deicer Technician

IDS
11.2020 - 03.2021
  • Operated de-icing equipment to remove winter contaminants from aircraft surfaces, ensuring safe and on-time departures
  • Maintained 100% compliance with company, customer, and regulatory requirements
  • Improved communication between teams, reducing turnaround time by 15% during adverse weather conditions.

Picker/Packer

Snap One
11.2020 - 03.2021
  • Achieved 100% order accuracy through meticulous picking and packing procedures
  • Reduced order processing time by 20% by implementing efficient inventory management practices
  • Conducted routine inventory counts, resulting in a 98% inventory accuracy rate.

Education

High School Diploma -

Lake Dallas High School
Corinth, TX

A.A. in Progress -

North Central Community College
Denton, TX
02.2024

Skills

  • Bilingual: Fluent in Spanish
  • Excellent customer service
  • Relationship-building skills
  • Plastics extrusion experience
  • Warehouse distribution expertise
  • Inventory management
  • IDS (Aircraft Deicing) proficiency
  • Process Improvement
  • Employee Training
  • Communication and interpersonal skills
  • Experienced with high volume of public contact

Certification

  • TABC (Texas Alcoholic Beverage Commission)
  • Food Handler

Languages

Spanish
Limited Working

Timeline

Airline Ramp Agent

GAT Airline Ground Support
11.2022 - Current

Server

The Cheesecake Factory
01.2022 - 10.2022

Aircraft Deicer Technician

IDS
11.2020 - 03.2021

Picker/Packer

Snap One
11.2020 - 03.2021

Server-Bartender

Olive Garden
02.2017 - 06.2022

High School Diploma -

Lake Dallas High School

A.A. in Progress -

North Central Community College

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Marilyn Garcia