Shakaita Fuller
Lithia Springs,GA
Summary
Experienced ramp agent with a strong background in safety procedures compliance, aircraft loading and unloading, baggage handling, and ground support operations. Known for attention to detail, teamwork, and reliable execution in fast-paced airport environments.
Overview
13
13
years of professional experience
Work History
Airline Ramp Agent
Delta Airlines
Atlanta, GA
05.2022 - Current
- Coordinated aircraft loading and unloading to maintain safe, timely ramp operations.
- Secured cargo, mail, and baggage according to weight and balance requirements.
- Trained new ramp agents on safety protocols, equipment operation, and baggage handling.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Security Officer
Delta Global Services
Atlanta, GA
01.2021 - 04.2022
- Monitored access points, verifying credentials and preventing unauthorized entry.
- Patrolled terminals and restricted areas, identifying safety and security risks.
- Responded to incidents, coordinating with supervisors and emergency personnel.
- Documented security events, maintaining accurate reports and shift logs.
- Operated radios and surveillance systems to track suspicious activity and relay updates.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Account Manager
T Tires & Auto Sales
Marietta, GA
02.2018 - 04.2021
- Managed customer accounts, maintaining accurate records and follow-up for tire and auto sales transactions.
- Maintained CRM updates to support timely sales outreach and account tracking.
- Coordinated financing paperwork and ensured compliance with sales documentation requirements.
- Resolved customer inquiries regarding vehicle options, pricing, and service availability.
- Built repeat business through consistent communication and post-sale customer support.
- Supported inventory and product recommendations based on customer needs and vehicle requirements.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Improved overall team productivity by implementing best practices in organization and time management.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Negotiated contracts with a focus on maximizing profit and ensuring client satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Food Service Assistant
Cobb County School System
Marietta, GA
08.2013 - 05.2020
- Prepared and served nutritious meals following cafeteria production standards and portion guidelines.
- Coordinated daily food preparation tasks to support smooth breakfast and lunch service operations.
- Monitored food temperatures, sanitation practices, and kitchen safety to maintain compliance with meal service requirements.
- Maintained clean serving areas, equipment, and workstations in accordance with health and safety procedures.
- Assisted with inventory checks, stock rotation, and supply organization to prevent shortages and waste.
- Processed meal counts and point-of-service transactions accurately during fast-paced service periods.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during mealtimes.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
Education
High School Diploma -
Cornerstone Christain School
Temple, GA05-2000
Business Development - Entrepreneurship
Kennesaw State University
Kennesaw, GA05-2011
Associate of Science - Medical Technology
Sanford Brown College
Dunwoody, GA07-2008
Skills
- Ramp service
- Loading and unloading
- Baggage handling
- Aircraft marshalling
- Ground support operations
- Safety procedures compliance
- Airfield safety regulations
- Vehicle operation
- Security awareness
- Weight handling
- Inclement weather tolerance
- Problem-solving
- Adaptability
- Safety precautions
- Customer service
Timeline
Airline Ramp Agent
Delta Airlines
05.2022 - Current
Security Officer
Delta Global Services
01.2021 - 04.2022
Account Manager
T Tires & Auto Sales
02.2018 - 04.2021
Food Service Assistant
Cobb County School System
08.2013 - 05.2020
Business Development - Entrepreneurship
Kennesaw State University
High School Diploma -
Cornerstone Christain School
Associate of Science - Medical Technology
Sanford Brown College