Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marilyn Gonzales

Santa Fe Springs,CA

Summary

Clear focused representative with 10 years of providing solutions for customers. A solid understanding of cell phone technology. A pleasant personality with strong leadership skills and a sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated and ambitious.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Victra Wireless (Verizon)
South Gate, CA
05.2021 - Current
  • Greet customers and help with product questions, selections and purchases.
  • Helped customers complete purchases.
  • Maintain goal month to month
  • Maintain clean sales floor and straightened and faced merchandise.
  • Open and close the store unsupervised
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Sales Associate

Russcell Cellular (Verizon)
Newport Beach, CA
03.2019 - 05.2021
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Solved customer challenges by offering relevant products and services.

Mobile Expert

T-Mobile
Bellflower, CA
04.2014 - 10.2018
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Key holder with responsibilities tailored to role
  • Performed in-store product demonstrations at assigned events.
  • Tracked and recorded department inventory of products.
  • Guided customers to quickly locate merchandise in showroom.
  • Managed efficient cash register operations.

Education

High School Diploma -

Santa Fe High
Santa Fe Springs

Skills

  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Upselling Strategies
  • Persuasive Selling
  • Customer Service
  • Positive Customer Engagement
  • Goal-Driven
  • Retail Store Operations

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Victra Wireless (Verizon)
05.2021 - Current

Sales Associate

Russcell Cellular (Verizon)
03.2019 - 05.2021

Mobile Expert

T-Mobile
04.2014 - 10.2018

High School Diploma -

Santa Fe High

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Marilyn Gonzales