Marilyn Grage
Holiday Inn Express Hotel
New Braunfels,TX
11
years of professional experience
Work History
Laundry Attendant
5 Months- Operated industrial laundry machines to efficiently process linens and guest clothing.
- Sorted, washed, dried, and folded laundry items according to established hotel standards.
- Maintained cleanliness and organization of laundry area to ensure safety and efficiency.
- Assisted in inventory management by tracking usage of linens and supplies.
- Implemented proper handling techniques to prevent damage to fabrics during laundering.
- Collaborated with housekeeping staff to fulfill urgent linen requests for guest rooms.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining quality standards.
- Monitored machine performance and reported any malfunctions for timely maintenance resolutions.
Customer Service Representative
8 Months- Provided prompt and courteous service to customers, enhancing satisfaction and loyalty.
- Resolved customer inquiries and complaints efficiently, ensuring positive experiences.
- Utilized point-of-sale systems to process transactions accurately and swiftly.
- Collaborated with team members to streamline operations and improve service delivery.
- Maintained knowledge of store offerings, assisting customers with product recommendations.
- Monitored inventory levels, ensuring adequate stock for customer needs.
- Implemented feedback mechanisms to gather customer insights for continuous improvement.
Retail Merchandising Associate
5 Months- Executed merchandising strategies to optimize product placement and visibility.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to maintain store standards and enhance customer experience.
- Analyzed sales trends to recommend adjustments in product displays and promotions.
- Contributed to planogram compliance by implementing company visual guidelines effectively.
- Supported promotional events by setting up displays that attracted customer engagement.
- Provided feedback to management on product performance and customer preferences for future planning.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Worked closely with managers, suppliers and buyers to stock retail locations.
Stocker
10 Months- Stocked shelves efficiently to maintain product availability and organization.
- Collaborated with team members to optimize inventory placement and retrieval processes.
- Maintained cleanliness and organization of work environment to support operational excellence.
- Conducted regular quality checks on products to uphold company standards.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Stocker
2 Months- Operated warehouse equipment, ensuring safe and effective material handling.
- Monitored stock levels, facilitating timely replenishment of merchandise in designated areas.
- Assisted in training new staff on stocking procedures and safety protocols.
- Implemented best practices for order accuracy, enhancing overall workflow efficiency.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Customer Service Representative
5 Years 2 Months- Assisted in training new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
10 Months- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma
Associate of Arts - Business Management
Skills
Workplace cleanliness
Color separation
Laundry folding and storage
Laundry room operations
Safety procedures
Laundry equipment operation
Customer service
Active listening
Critical thinking
Customer relations
Interests
Graphic Design
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Experimenting with different creative mediums
like [medium 1]
[medium 2]
and [medium 3]
to expand skills and techniques.
Music
Exploring various forms of art
such as [activity 1]
[activity 2]
and [activity 3]
to nurture creativity and personal growth.
Timeline
Laundry Attendant
Holiday Inn Express Hotel
05.2024 - 10.2024Read More
Customer Service Representative
Flying Pilot J
05.2023 - 01.2024Read More
Retail Merchandising Associate
SAS Retail Services
07.2022 - 12.2022Read More
Stocker
Amazon Wharehouse
04.2021 - 02.2022Read More
Stocker
Walmart Wharehouse
12.2020 - 02.2021Read More
Customer Service Representative
Walmart
09.2015 - 11.2020Read More
Customer Service Representative
Corner Store
05.2013 - 03.2014Read More
Connally High School
High School Diploma
Read More
America Intercontinental University
Associate of Arts from Business Management
Read More