Summary
Overview
Work History
Education
Skills
Timeline
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Marilyn Grajeda

Aubrey,TX

Summary

Detail oriented with 23+ years of experience at Costco Wholesale, showcasing strong multitasking abilities and problem-solving skills. Looking to retain a leadership role and take on added responsibilities.

Overview

23
23
years of professional experience

Work History

Membership Clerk

Costco Wholesale
01.2022 - Current
  • Ensured compliance with Costco policies when handling sensitive member information.
  • Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
  • Streamlined renewal processes by establishing automated payment and signing members up for digital membership cards.
  • Trained new hires on membership processes, contributing to an environment focused on excellent member service.
  • Served as knowledgeable resource for seasoned employees.
  • Performed refunds as necessary.
  • Communicated with Sales Audit regarding discrepancies or inaccuracies not remedied at Membership counter.

Supervisor In Training

Costco Wholesale
07.2024 - 10.2024
  • Ensured Front End and vestibule were showtime ready.
  • Performed overrides at CRM and POS.
  • Ran break aid using either iPad or printout.
  • Trained employees on how to operate AS400.
  • Resolved member issues and complaints to prevent further escalation.
  • Completed training modules.
  • Established proper communication with management and peers.

Cashier/Hearing Aid Apprentice

Costco Wholesale
01.2020 - 12.2021
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments, such as Optical, Bakery and Membership when needed.
  • Worked flexible schedule and extra shifts to meet needs of the business.
  • Assisted members with operation, care and maintenance of hearing aids.
  • Built rapport with vendors and acquired product knowledge to fit the right hearing device to the right member.
  • Processed accurate sales and refunds of hearing aid devices in compliance with Costco's policies.

Merchandise Pickup Clerk/Concierge

Costco Wholesale
08.2010 - 12.2019
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved member satisfaction by promptly answering inquiries and providing accurate information.
  • Accurately dispensed high end merchandise, including jewelry, Dept. 24 items, and wines and liquors.


Miscellaneous Positions Throughout Warehouse

Costco Wholesale
11.2001 - 07.2010
  • Merchandising/Helping open new locations
  • Food Court
  • Member Service
  • Cashier Assistant
  • Cashier
  • Marketing

Education

Bachelor of Arts - Business Administration And Management

Temple University
Philadelphia, PA

Skills

  • Bilingual
  • Problem-solving abilities
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Decision-making
  • CRM software
  • Interpersonal skills
  • Team building
  • Adaptability and flexibility

Timeline

Supervisor In Training

Costco Wholesale
07.2024 - 10.2024

Membership Clerk

Costco Wholesale
01.2022 - Current

Cashier/Hearing Aid Apprentice

Costco Wholesale
01.2020 - 12.2021

Merchandise Pickup Clerk/Concierge

Costco Wholesale
08.2010 - 12.2019

Miscellaneous Positions Throughout Warehouse

Costco Wholesale
11.2001 - 07.2010

Bachelor of Arts - Business Administration And Management

Temple University

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Marilyn Grajeda