Marilyn Hill
Antioch
Summary
A challenging career with a dynamic organization dedicated to customer satisfaction, industry excellence, and employee development where my proven skills and abilities can be used for positive growth. In addition, my employment will enable me to contribute to your company's overall success through strong leadership, organizational and communication skills and a strong team work attitude.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Xerox Corporation
San Francisco
03.1998 - 06.2025
- Customer Service/ Legal File Clerk Responsibilities include opening, closing and archiving cases; maintaining control of file locations and requesting files from other locations; indexing documents (Regulatory & Litigation) and interfiling loose documents; and creating labeled folders. Research experience involves matter number retrieval and detailed information searches. Reprographic duties consist of copying, faxing, and Doc-U-Care for fax and copy machines.
- Reprographics Manager Responsibilities included copying, faxing, scanning and quality controlling documents for a 30-attorney law firm. Primary customer service representative for San Francisco office. Maintained supplies for convenience copiers and provided Doc-U-Care of copy and fax machines. Participated in frequent meetings with Office Manager, and monthly meetings with Xerox and Client personnel. Created brochures, assisted with billing process, and assisted attorneys, legal secretaries and paralegals with projects as requested. Recipient of the customer Hero Award from Xerox Corporation.
- Customer Service Responsibilities included copying, faxing (electrically scanning them to the proper Person), picking up faxes and also hand delivering of hard copies, billing, coordinate meetings, retrieved and re-shelved law books, gave presentation from PowerPoint.
- Customer Service / Account Coordinator Responsibilities included billing, coordinated meetings, conference room set-ups, created spread sheets, copying (picking up and delivering), faxing (picking up and delivering), mail (picking up and delivering). Ordering food for meetings and making schedules for co-workers.
Security Officer
Allied Universal
San Francisco
01.2022 - 12.2023
- Responsibilities included monitoring CCTV's, patrolling parking lots, giving access to parking garage for tenants, patrolling the different floors of the building, giving lunch breaks to the different guards on duty, checking badges of the clients and visitors entering the building. Writing hourly reports on all my findings, checking for any unusual activities.
Security Officer
Global Security
Antioch
04.2000 - 01.2022
- Responsibilities included making patrol rounds of the premises. Checking Parking lot for any irregularities. Checking all doors to make sure that they were secure. Helping tenants with lockouts. Assisting tenants with different task. Writing hourly reports.
Account Associate
Xerox Corporation
Los Angeles
01.1999 - 12.1999
- Falcon supply logging system coordinator
- Links logging system coordinator
- Conference room set up's
- Mail room onsite support Responsibilities included collection and distribution of outgoing and incoming mail, processing outgoing mail on a Pitney Bowes DT01 mailing system, receiving and distributing all incoming faxes, providing assistance with outgoing faxes, tracking and maintaining fax logs, receiving and distributing FedEx, UPS, DHL, Inner Office mail etc., providing all copying needs i.e., legal documents, tracking and maintaining supplies and machine service as needed.
Education
Diploma -
Oakland High School
Oakland, CA01.1982
Skills
- Customer Service
- Communication Skills
- Data Entry
- Project Planning
- Phone Etiquette
- Six Sigma
- Microsoft Office
- Lean Six Sigma
- Microsoft Windows
- Microsoft Excel
- Teams
- SharePoint
- Organizational Skills
- Leadership
Certification
- Guard Card, 09/01/24, 09/01/26, I've kept my Guard Card updated for over 30 years. I've worked security over the last 30 years on and off. Mostly weekends.
- Driver's License, 04/01/21, 04/01/26, California issued Driver's License
Willing To Relocate
- Walnut Creek, CA
- Oakland, CA
- San Francisco, CA
Timeline
Security Officer
Allied Universal
01.2022 - 12.2023
Security Officer
Global Security
04.2000 - 01.2022
Account Associate
Xerox Corporation
01.1999 - 12.1999
Customer Service Representative
Xerox Corporation
03.1998 - 06.2025
Diploma -
Oakland High School