Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marilyn Jackson

Detroit,MI

Summary

Dynamic customer service professional with experience at Arise Virtual Solutions Inc., excelling in problem resolution and relationship building. Proven ability to enhance user experience and foster client loyalty through active listening and effective communication. Skilled in tax preparation, ensuring compliance and confidentiality while delivering exceptional client support.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Arise Virtual Solutions Inc.
Miramar, FL
11.2022 - Current
  • Assisted customers with inquiries, providing accurate information and support.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Learned product features and benefits to better assist customer needs.
  • Documented customer feedback for continuous improvement in service quality.
  • Participated in training sessions to develop skills in customer engagement strategies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Tax Preparer

Self Employed Services
Detroit, MI
12.2006 - Current
  • Prepared individual and business tax returns using tax preparation software.
  • Analyzed financial documents to ensure compliance with federal and state regulations.
  • Assisted clients in understanding tax obligations and available deductions.
  • Reviewed previous tax filings to identify discrepancies and recommend corrections.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

Education

No Degree - General Studies

Osborn High
Detrot, Mi

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Payment processing
  • Client relations
  • Professional telephone demeanor

Certification

  • H & R Block- Training - 5yrs

Timeline

Customer Service Representative

Arise Virtual Solutions Inc.
11.2022 - Current

Tax Preparer

Self Employed Services
12.2006 - Current

No Degree - General Studies

Osborn High