Marilyn Kasongo
Charlotte,NC
Summary
Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales, significant improvements in visual merchandising, and service quality.
Overview
12
12
years of professional experience
Work History
Sales Lead
Foot Locker
06.2012 - 03.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Hostess
Fox And Hound Bar And Grill
11.2016 - 01.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
MBA - Applied Behavior Analysis
East Carolina University
Greenville, NC05.2022
Bachelor of Science - Finance
East Carolina University
Greenville, NC05.2014
Skills
- Key Account Management
- Merchandise flow
- Stockroom Management
- POS systems
- Customer Service
- Customer Retention
Timeline
Hostess
Fox And Hound Bar And Grill
11.2016 - 01.2018
Sales Lead
Foot Locker
06.2012 - 03.2024
MBA - Applied Behavior Analysis
East Carolina University
Bachelor of Science - Finance
East Carolina University