Marilyn Michel
Grand Rapids
Summary
Dynamic professional with extensive experience in customer service, order processing, deduction analysis, management, and claims specialization. Proven success in leading cross-functional teams to streamline operations and drive continuous improvement initiatives. Bilingual in English and Spanish, with strong expertise in SAP, EDI, and client relations. Committed to achieving measurable results and exceeding organizational objectives through strategic planning and effective communication.
Overview
10
10
years of professional experience
Work History
Customer Claim Specialist
Montage One80
Remote
10.2023 - 04.2026
- Ensure timely and accurate claim processing.
- Provided exceptional customer support while ensuring clear communication throughout claims processing.
- Maintain accurate and compliant records to support efficient resolution.
- Maintained product knowledge to provide effective support to customers.
Order Entry Specialist & Customer Service Representative
Knap & Vogt
Hybrid
11.2021 - 10.2023
- Processed purchase orders accurately and efficiently.
- Verified pricing, promotions, and entered orders within standard lead times.
- Coordinated with planning teams to assign shipping dates for special orders.
- Provided customers with prompt order updates and confirmations.
Deduction Analyst & Customer Service Representative
Advantage Solutions
Hybrid
10.2019 - 10.2021
- Handled order entry, invoicing, and billing processes.
- Managed AP/AR tasks including deduction investigations and collections.
- Utilized EDI and SAP to optimize financial operations and account management.
Operations Manager
Aldelano Corporation
05.2016 - 11.2019
- Managed daily operations including HR, scheduling, reporting, purchasing, and customer relations.
- Oversaw cross-functional teams and improved workflow using SAP.
- Ensured alignment with business objectives through data-driven decision-making.
Education
Associate of Science - Business Management
ITT Technical Institute
3 2016
High School Diploma - General Education
Godwin Public School
Skills
- Customer service and client relations
- Data entry
- Order entry and invoicing
- SAP and Oracle
- EDI (Electronic Data Interchange)
- Microsoft software
- Cash flow and deduction management
- Project and team management
- Process improvement and data analysis
- Bilingual - Spanish
- Claims processing
- Office administration
Timeline
Customer Claim Specialist
Montage One80
10.2023 - 04.2026
Order Entry Specialist & Customer Service Representative
Knap & Vogt
11.2021 - 10.2023
Deduction Analyst & Customer Service Representative
Advantage Solutions
10.2019 - 10.2021
Operations Manager
Aldelano Corporation
05.2016 - 11.2019
Associate of Science - Business Management
ITT Technical Institute
High School Diploma - General Education
Godwin Public School