Marilyn Rice
Atlanta,GA
Summary
Dynamic professional with a proven track record at Grady Memorial Hospital, adept in enhancing patient experiences and streamlining care processes. Skilled in billing, coding, and maintaining HIPAA compliance, coupled with exceptional communication and a positive demeanor. Demonstrated ability to motivate teams and resolve guest complaints, significantly improving service standards.
Overview
16
16
years of professional experience
Work History
Guest Services Coordinator
Gateway Center
275 Pryor Street Atlanta GA 30303
10.2023 - Current
- Gave information about area Homeless Shelters and provided directions.
- Confirmed arrival and departure times for guests.
- Answer phones and help homeless find shelter.
- Create backpacks for homeless people with clothes and toiletries.
- Prepare tickets for assessment team to help find shelter for the homeless.
Case Manager
Pruitthealth System
Norcross, GA
03.2012 - 03.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Gathering clinicals for nurse review, updating medical insurances.
- Coding and billing of claims from Skilled nursing facilities.
- Processing authorizations from medical insurances.
- Keeping NOMNC updated in Matrix for billing purposes.
Patient Access Representative
Grady Memorial Hospital
80 Jessie Hill Jr Drive, Atlanta GA 30303
02.2009 - 03.2012
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Processing Authorizations for specialty clinics.
- Billing and coding for procedures
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Associate of Science - Business Technology
Massey Business College
Atlanta GANo Degree - Accounting And Finance
Middle Tennessee State University
Murfreesboro, TN08-2004
High School Diploma -
Choppee
Georgetown, SC05-1977
Skills
- Strong multitasking
- Customer service standards
- Team player attitude
- Team motivation
- Positive demeanor
- Exceptional communication
- Guest complaint resolution
- Guest relations
Timeline
Guest Services Coordinator
Gateway Center
10.2023 - Current
Case Manager
Pruitthealth System
03.2012 - 03.2023
Patient Access Representative
Grady Memorial Hospital
02.2009 - 03.2012
Associate of Science - Business Technology
Massey Business College
No Degree - Accounting And Finance
Middle Tennessee State University
High School Diploma -
Choppee