Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marilyn Rice

Atlanta,GA

Summary

Dynamic professional with a proven track record at Grady Memorial Hospital, adept in enhancing patient experiences and streamlining care processes. Skilled in billing, coding, and maintaining HIPAA compliance, coupled with exceptional communication and a positive demeanor. Demonstrated ability to motivate teams and resolve guest complaints, significantly improving service standards.

Overview

16
16
years of professional experience

Work History

Guest Services Coordinator

Gateway Center
10.2023 - Current
  • Gave information about area Homeless Shelters and provided directions.
  • Confirmed arrival and departure times for guests.
  • Answer phones and help homeless find shelter.
  • Create backpacks for homeless people with clothes and toiletries.
  • Prepare tickets for assessment team to help find shelter for the homeless.

Case Manager

Pruitthealth System
03.2012 - 03.2023
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Gathering clinicals for nurse review, updating medical insurances.
  • Coding and billing of claims from Skilled nursing facilities.
  • Processing authorizations from medical insurances.
  • Keeping NOMNC updated in Matrix for billing purposes.











Patient Access Representative

Grady Memorial Hospital
02.2009 - 03.2012
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Processing Authorizations for specialty clinics.
  • Billing and coding for procedures
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Education

Associate of Science - Business Technology

Massey Business College
Atlanta GA

No Degree - Accounting And Finance

Middle Tennessee State University
Murfreesboro, TN
08-2004

High School Diploma -

Choppee
Georgetown, SC
05-1977

Skills

  • Strong multitasking
  • Customer service standards
  • Team player attitude
  • Team motivation
  • Positive demeanor
  • Exceptional communication
  • Guest complaint resolution
  • Guest relations

Timeline

Guest Services Coordinator

Gateway Center
10.2023 - Current

Case Manager

Pruitthealth System
03.2012 - 03.2023

Patient Access Representative

Grady Memorial Hospital
02.2009 - 03.2012

Associate of Science - Business Technology

Massey Business College

No Degree - Accounting And Finance

Middle Tennessee State University

High School Diploma -

Choppee

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Marilyn Rice